Nvidia acknowledges issues with GeForce RTX 2080 Ti FE

BuildeR2

2018-11-15 22:02

Hmm, I'm almost glad that EVGA just denied my stepup to the 2080Ti XC at this point. I'm so over the 20 series, especially after seeing the BFV RTX numbers. Give me 7nm 30 series with 50% or more improvement over 1080Ti.

#5607740

Loobyluggs

2018-11-15 22:53

waltc3:

Shades of nV30... 😳 Don't know how many of you recall that particular nVidia fiasco--coming as it did on the heels of nVidia's infamous 3DMark cheating fiasco and other things--but for the six months before before nVidia cancelled the NV30 altogether and went back to the drawing board to design something that might actually challenge ATi's R300 GPU release, nVidia did little except to blame its FABs for the failure of the nV30--even switched FABs at least once--or, at least they said they did. Then, at last, they admitted the design problems and pulled the plug. I don't think these problems are similar, but it doesn't say much for nVidia's QA, does it?--especially when you consider the enormous expense a few people have paid for these products. I still believe RTX is 100% marketing fluff, but that is all I'm saying at present. Time will tell whether these are design flaws or temporary snafus.

Very true. What bothers me is that nvidia made a pretty good card with the 10xx series - they could've ridden that curve for another year. Those pesky shareholders - they always want more, eh?

#5607744

HeavyHemi

2018-11-15 23:03

It's amazing how many *facts were generated in this thread by two sentences from Nvidia. 😛

#5607791

user1

2018-11-16 02:55

good they managed to firgure it out and acknowledge it, means that people will get proper replacements. Too often people get burned by stuff like this being swept under the rug. Say what you will about Q&A , given how much more complex these cards are compared to previous generation, I can see why something like this can happen quite easily.

#5607796

quantum hacker

2018-11-16 03:34

"It just escapes."

#5607820

tensai28

2018-11-16 08:07

NewTRUMP Order:

Well Nvidia isn't exactly being transparent on the problem. They won't say what the percentage is on the failing cards. Thus the pervasive disgruntled, negative consumer. I know I would want to be an informed consumer when making a $1300 purchase on the quality of the item. Simply saying if it breaks we will fix it doesn't exactly give you a warm and fuzzy feeling. How about saying there is only a 2.25 percent chance your card will fail which is the average failure rate on all gpu's? Is that so much to ask for? I think not. And it would go a long way in helping to squash all the rumor mongering and I am sure sales.

I still don't get all the negativity. If Nvidia was ignoring the issue, I would understand but they aren't. It's not like failing cards and RMA'ing is anything new. That's the whole point of a warranty. If you ask me, people need to chill out. It's only a few cards affected and if you happened to get one of those cards, send it in. No need to stretch this out into something bigger than it is.

#5607821

Sixtyfps

2018-11-16 08:11

I think they knew about it Shame !!!

#5607838

Irenicus

2018-11-16 08:59

Celcius:

The RTX launch hopefully won't end-up like the Titanic launch, but, it's still early, and it's showing signs of heading in that direction.

What? You do realise the RTX launch already happened many weeks ago?

#5607858

alanm

2018-11-16 10:27

QC with their flagship RTX cards may have slipped, but they have had solid QC with Pascal/Maxwell. Return rates of GPUs (Nvidia/AMD). Samples 100 GPUs of each brand/model: https://www.hardware.fr/articles/962-5/cartes-graphiques.html

#5607924

Rx4speed

2018-11-16 13:12

tensai28:

I don't see anything wrong here. Nvidia is doing what any responsible company would do and offering replacements to people with faulty cards. Don't get the constant negativity.

You obviously have never worked in engineering, or QA, been involved in Six Sigma projects or manufacturing plant management. This IS a big deal. Engineer here with Six Sigma black belt with tons of product launch and product design engineering, and people would lose their jobs for something like this at each and every place I've worked.

#5607966

Fox2232

2018-11-16 14:42

Rx4speed:

You obviously have never worked in engineering, or QA, been involved in Six Sigma projects or manufacturing plant management. This IS a big deal. Engineer here with Six Sigma black belt with tons of product launch and product design engineering, and people would lose their jobs for something like this at each and every place I've worked.

Not at nVidia. They exist because they did cut all corners they could with Riva 128. And it was not last time.

#5607992

tensai28

2018-11-16 15:47

Rx4speed:

You obviously have never worked in engineering, or QA, been involved in Six Sigma projects or manufacturing plant management. This IS a big deal. Engineer here with Six Sigma black belt with tons of product launch and product design engineering, and people would lose their jobs for something like this at each and every place I've worked.

Sorry I fail to see what that has to anything that I wrote. Doesn't affect me in the slightest as a consumer nor does it explain the negativity.

#5607997

Luc

2018-11-16 16:27

Because I think I read too much the word negativity: It isn't about technological negativess, we are not mormons, nor we are "insert-your-beloved-brand" hooligans, we are pc enthusiasts and we are critic with the industry, that's why we read reviews, opinions and talk about them. If someone needs to justify its decisions to feel better, then don't blame who actually try to understand and learn about technology. And, personally, I don't want that any company tells me what I can do or not with my computer, or gaves me the only option to pay more and more everytime, thats why I still use an PC instead of a Mac. About the problem with the cards, everyone talked about them been over-engenieered and Nvidia is selling their FE premium priced, so I hope it is an odd case, because their FE is becoming to look like a marketing strategy oriented only to improve profits and not to get a better product (for shure, nothing points towards an improved customer experience). In my opinion.

#5608023

nhlkoho

2018-11-16 17:35

Reddoguk:

The negativity is because IT should of never happened in the first place. Their QA teams must be awful to let such a big issue slip through their fingers like that. Sure Nvidia will replace them but what about compensation to those that will be without their Ti and have the hassle of RMA.

Compensation are you serious? Nvidia is replacing all the defective cards with no questions asked. They even shipped mine next day air and included a prepaid shipping label to send my old one back to them next day air. They're also under no obligation to share with you how many cards are defective. Just like any other product sold in the world, there are going to be units that are defective and as long as the company is replacing them within the warranty period that's all they're obligated to do.

#5608040

alanm

2018-11-16 18:02

nhlkoho:

Compensation are you serious? Nvidia is replacing all the defective cards with no questions asked. They even shipped mine next day air and included a prepaid shipping label to send my old one back to them next day air. They're also under no obligation to share with you how many cards are defective. Just like any other product sold in the world, there are going to be units that are defective and as long as the company is replacing them within the warranty period that's all they're obligated to do.

Couldnt help think of this thread the moment I saw this article.. 😀 Mercedes-Benz recalls model year 2019 vehicles with powertrain issue - holy dog sh!t... poor QA and cutting corners at MB! I want compensation!

#5608061

Mda400

2018-11-16 19:11

Anybody with a job is at risk inflicting pain on someone else, whether its mental or physical. The real challenge is figuring out who in a business is doing it on purpose for the extra buck. As a human, it's about integrity. Admitting ones faults and making them right and Nvidia is doing just that. Humans aren't perfect, that's why we are slowly replacing ourselves with robots! We now live in a world where we expect other humans to be as perfect as the computers in front of us.

#5608203

xrodney

2018-11-17 10:03

Mda400:

Anybody with a job is at risk inflicting pain on someone else, whether its mental or physical. The real challenge is figuring out who in a business is doing it on purpose for the extra buck. As a human, it's about integrity. Admitting ones faults and making them right and Nvidia is doing just that. Humans aren't perfect, that's why we are slowly replacing ourselves with robots! We now live in a world where we expect other humans to be as perfect as the computers in front of us.

Maybe right now, but they were very dodgy past several weeks. One thing is to have defective card that you have to deal with, but completely another story is when you have to deal with dodgy customer representatives that gave you false informations and promises about dates and actions that they are not honoring, that's part that is absolutely unacceptable, and that's exactly what was happening to many. And for Turing cards there is no excuse given that nvidia pretty much doubled card costs and its not because of some sudden component costs increase.

#5608207

MikeMK

2018-11-17 10:27

nhlkoho:

Compensation are you serious? Nvidia is replacing all the defective cards with no questions asked. They even shipped mine next day air and included a prepaid shipping label to send my old one back to them next day air.

Same here, they have been very quick and responsive with my RMA and advance shipped my replacement before sending the bad card back. I dont think ive ever had another tech company do that unless ive specifically requested it, paid extra, or put down a deposit of some sort. While the card going bad is frustrating, im happy with the way they are dealing with my case, and it will litterally be a couple of days down time - thats all!

#5608246

NewTRUMP Order

2018-11-17 14:23

tensai28:

I still don't get all the negativity. If Nvidia was ignoring the issue, I would understand but they aren't. It's not like failing cards and RMA'ing is anything new. That's the whole point of a warranty. If you ask me, people need to chill out. It's only a few cards affected and if you happened to get one of those cards, send it in. No need to stretch this out into something bigger than it is.

Ok you are the only one then. Go buy their stock with your "positivity".

#5608272

Luc

2018-11-17 17:21

At Gamer Nexus, after doing a lot of tests, they think the problem is within the GPU chip, because already discarded any other possibilities, but still in the low range.