The Origin Great Game Guarantee
Click here to post a comment for The Origin Great Game Guarantee on our message forum
PhazeDelta1
Stupid EA. This feature is going to get abused real fast. Beat the game within the first 24 hrs, then ask for a refund.
seems legit 🙄
GeniusPr0
Steam has this policy with preordered games. I got a refund for duke nukem forever.
Redemption80
Very interesting, and a very good idea that the digital gaming world needs when it comes to PC's.
It will stop people wasting money on a game they can't really play on their system, might even cut down on piracy as many will download a game before they buy it to see if it performs ok.
There are also occasions where a few hours into a game you just know you have wasted your money, knowing i can get a refund now might actually make me buy more games.
So looking at it that way i can see how this might work out better for EA in the long run if other people think like i do.
I'm sure EA are aware this will probably be abused though, while i probably couldn't as i can't game anymore than 2-3 hours in one sitting, lots of people will be able to finish the game in one go then just ask for a refund.
It will also make EA spend more time and money making sure the game is not buggy on Day1, but it will also mean more people will be tempted to buy from them direct and not from cd-key sites or retail shops which might be one of the main reasons for introducing such a feature.
DarkKnightDude
Yeah, but usually you have to request a refund before the game comes out. Except in certain cases, like WarZ -_-
Major Melchett
That isn't the same, all digital retailers allow a refund on a pre-order (Origin has had that since day 1 of it being setup), this is a refund on a game that is released and that you have downloaded/installed and played for less than 24 hours.
I'd expect a new rule very soon TBH, something like during the 24 hours if you play for xyz amount of time, you loose the right.
Major Melchett
Crap, didn't realise about my other post directly before this (please delete this one).
IcE
Lol, I'm sure they can check playing time as well, they just aren't mentioning that so it sounds better.
With that said, I'm glad EA is stepping up to the plate. Maybe Valve will finally implement a reasonable policy of their own.
GeniusPr0
I put maybe an hour or two into DNF before I asked for a refund. It is the same.
Veteran
I think this is good, certainly better than Steam. Atleast if you buy agame and its broken then you can get a refund. Look at how bad MK9 was with its broken MP and Steam are very reluctant to give a refund even though they know the game is broken. My respect for Steam has gone down tbh and i will not be buying as much on here as i used too.
Veteran
True but if your gonna do that then why not just pirate the game for free and keep the game forever and save yourself hassle. Completing a game in 24hrs is normally for SP anyhow 🙂
TheDeeGee
I remember back in the day every Game had a Demo you could try. Nowdays developers expect you do buy everything and like it.
3dPlayer
http://img825.imageshack.us/img825/5508/6lx7.jpg
http://www.youtube.com/watch?v=1D1cap6yETA
Redemption80
In Steams defence (and I don't say that very often) they don't really have the final say on refunds as they mostly sell other people's games, so if someone wants a refund and the publisher says no then Valve need to also say no or pay the money out their own pocket.
I'm sure Valve will have a fair amount of bargaining power though.
I just realised the 7 day refund thing could be handy as well, you might not play it but bad user reviews could make you reconsider.
This new policy does make me more likely to buy direct from EA now, something I rarely do, so this policy should be good for the consumer and potentially more profitable for EA.
no_1_dave
I wonder if you can:
Buy a game
Play it
Get a refund
Buy it again
Carry on playing it
Get a refund
etc
etc
This way you can complete it over a longer period of time but never be out of pocket.
Someone needs to test this lol :cheers:
WindtalkerCS
That is a hell of a lot of hassle, plus you actually have to pay for it each time so you are out the money while you are trying to play it. My time is worth a lot more than that type of scheme would take.
Plus I would imagine that EA would catch on if the same user does the same thing time and again.
Ven0m
I think it'll be a good decision in the long run.
It would be also nice if they fixed their billing center for Central Europe - me and several of my friends are crewed and our payments are denied. They blame bank, but banks get no info, tried several accounts, cards, even PayPal; more - even free stuff returns info that payment was denied. I heard some people managed to get a fix, but mail support over here is terrible, and phone... even worse.
Alexraptor
I am pleasently surprised.
First the end of the online pass and now this, looks like EA is trying really hard to change their image and reputation after John Reticello's departure.
Dare one actually hope that EA games will also mean quality games in the future?
Only time will tell.
sykozis
My only issue with this....as it really is a good move by EA....is that 8 other markets will only get this "by the end of September"... Why couldn't this be implemented in every market they serve on day 1? That's just that much more time that people in those markets have to get ripped off buying a ****ty game.
Wish they had this policy a few years ago....
They're probably trying to get away from that title they won....lol
StewieTech
I bet this too, and would exclude the "lol". EA has a bad reputation at the moment, they´ll do anything: donate millions to charity throuh a great one dollar deal to hype the community, offer a return policy that should be there in the first place given that origin´s games come directly from EA, etc etc. I personally won´t touch origin and, from a personal critic of the games that EA has been delivering, will still still give them the middle finger.
miffywiffy
What Valve needs to do, Steam sucks.
