ASUS Outs notice: Cooler Mounting Issue STRIX Radeon RX 5700 Series
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anticupidon
How "lucky" we are.
If you go to Home Depot and they sell you a suspended shelf and the wrong screws, you end up with a shelf falling off the wall and hitting something or someone.
Luckily, it's just a video card, it will just overheat and underperform.
Yeah, it's like 10 times more expensive like a shelf, but everyone is safe, right?
Yes, you payed 400-500 and you will not get the performance you saw in the benchmark, but this is a small price to pay of you look at the bigger picture. Think about the children!
Thanks Asus, you just made my day!
Not that I would buy a Navi GPU ( no money) but really, don't you have your own engineering team testing things inside and outside the limits of the manufacturer recommendations?
Kaarme
They do, that's why this is happening. They even offer to handle the switch of screws for you in their service centers, wherever those might be.
AcidSnow
Huge fail, really late reply to the community too. ...7 months later is just rediculous. This is why people are only buying 1 of the following 4 Radeon partner cards: Sapphire Pulse/Nitro+, the PowerColor Red Dragon, or the GIGABYTE Gaming OC. Every other partner card is just worse in one way or another.
TLD LARS
Finally some sort of apology for bad ASUS coolers on the AMD line of cards.
Still a bit negative that i needed to fix my Vega 64 card myself, could not RMA the card, because ASUS said it was "Working as intended".
sykozis
Glad I went with an MSI branded reference card and not an ASUS STRIX card....
KissSh0t
After my experience with Asus Strix I'm not surprised by yet again seeing Asus having issues building AMD video cards.
svan71
I wish EVGA would sell AMD graphics, Asus charges a heavy premium without the support you should expect at the prices they charge, that along with the illegal "void warranty" sticker they place on their cards puts them on not to do list.
svan71
you too? my strix lighting stopped working less than a year old, the fiber optic cable turned yellowish and stopped allowing the light to flow through it. Asus refused to rma it or supply me with the means to repair it.
KissSh0t
Yes, my specific "OC" model of card crashes at random when playing video games because Asus set the voltage too high for state 7, it took me about a year to figure out that I needed to undervolt the card to make it usable...
nick0323
According to other websites Asus are blaming AMD as the stated mounting pressure isn't sufficient enough to transfer the heat. Asus found that increasing the mounting pressure with different screws resolved the issue. All previous cards will probably need to be RMA'd. Sources: Techradar, Windows Central.
vbetts
Moderator
That's what this article is saying too.
What I don't get though, is why are we not hearing about any other OEM cards having these problems? I mean this is Asus we're talking here, literally the 970 Strix the big heat pipe cooler didn't even touch the VRMs even with a thermal pad included.
Kind of just seems like poor oversight from Asus. It happens sometimes. If I remember correctly Gigabyte Vega 64 cards used the same cooler from their pascal cards, but these had issues with the Vega chip since it wasn't designed for it. MSI Armor series has some problems with their RX 580. Heck even XFX had their issue with the 5700 cooling. All of these were design oversight on the OEM's part.
mikeysg
Asus, especially the ROG series, was my go to brand back when I was building my i7 3960X rig, bought the Rampage IV Extreme. Along the way, got a Maximus IV Gene-Z, even had a couple of Asus HD series GPU's way back) but that is all in the past now, I look to MSI and Gigabyte for mobo's and GPU's. Asus has totally dropped out of my radar because I find the premium paid for their ROG mobo's and GPU's to be NOT worthwhile. Their shifting the blame for their own folly doesn't quite ingratiate themselves to me, and other like-minded peeps.
But when it comes to AMD GPU's, I'd recently branched out to a couple of Gigabyte RX VEGA64 Gaming OC's, but my usual go to AMD cards is either PowerColor or Sapphire. I'll prolly upgrade my GPU's later on in the year, 2nd half to 3rd quarter (would wait for dust and hype to settle as well as stable drivers) before I'd look at big NAVI.
As of late, some minor issues with the newer Adrenalin 2020 drivers, but ain't anything to write home about.
Astyanax
They did though.
Even the 5700xt reference cooler required a washer mod to increase pressure.
vbetts
Moderator
What exactly is this fixing? Of course putting more pressure on anything is going to give better contact. But I wouldn't say the design is broken in this case. Without the washers, temps are still in viable range as shown in the video. Literally the biggest difference is barely 3c.
On the other hand of the Strix 5700 where obviously it's an issue that hinders performance of the card if Asus is recalling them.
Maddness
The fact is though, that even if AMD did give Asus the wrong mounting pressure surely the onus is on Asus to test these cards before releasing them to the public. This really is Asus screw up.
MonstroMart
I had trouble with my Strix gtx 1070. After 2 years the factory oc went unstable and i had to run it at stock clock. Assumed it was a bad chip but maybe it was the cooler getting loose.
Maddness
Yeah I had to repaste my RX480 only a couple of weeks ago. My temps were hitting low to mid 90s and my PC was shutting down. After that I'm now in the high 60s low 70s and stable again.
Dribble
Couldn't get Asus to RMA my 580 after it failed, under 1 year old because I didn't buy it off a big company and I had to return via them. Will never touch them again for anything.
djismGAMING
Hi, do you have the STRIX RX 470 OC yet?
If so, can you share your Bios version and this voltage setting if this is the card (STRIX RX 470 OC) in question?
I have one and don't know if i'm in the latest BIOS, although the latest update from ASUS's site says so, I've experimented too much with different BIOSes on this card.
GPU-Z shows Bios version as 015.050.000.000.000000 on my card
Thanks in advance if this is possible. 😀
KissSh0t
Hi, I have the same card and I have applied that "fixed" bios that asus put out after much nagging.... funnily enough I am the individual pointing out the issue with this model of video card on the official asus forums. https://rog.asus.com/forum/showthread.php?93691-ASUS-ROG-Radeon-RX-470-Strix-Gaming-OC-4GB-loses-connection-to-monitor
*edit* lol 40 thousand people have looked at the thread..... GG asus.
https://i.imgur.com/FE0hWUG.jpg
For my specific card I have found running state 7 undervolted slightly and I haven't had any of the black screens anymore, I have state 7 voltage set at 1132mV
The "Fixed" bios is available via the asus support page for the card.
https://www.asus.com/Graphics-Cards/ROG-STRIX-RX470-O4G-GAMING/HelpDesk_Download/
It does improve stability but it does still suffer from the problem, although to a lesser extent, undervolting state 7 has pretty much fixed the card for me.
