AMD Halts Driver Support for Kaby Lake-G GPUs (To Intels Frustration)

Published by

Click here to post a comment for AMD Halts Driver Support for Kaby Lake-G GPUs (To Intels Frustration) on our message forum
https://forums.guru3d.com/data/avatars/m/198/198862.jpg
Wasnt the intel who was supposed keep the gpu updated? We all saw that blue amd adrenaline ui for vega m.
https://forums.guru3d.com/data/avatars/m/246/246171.jpg
Seems like rather petty behavior of AMD. If they were to drop all of Vega I'd understand, but this one-off seems rather deliberate and I can't imagine it's all that difficult to support it. On the other hand, why does Intel care? They drop driver support the moment a GPU becomes obsoleted by another.
https://forums.guru3d.com/data/avatars/m/273/273678.jpg
Undying:

Wasnt the intel who was supposed keep the gpu updated? We all saw that blue amd adrenaline ui for vega m.
Intel doesn't even keep their own gpu's up to date. you've got hd 5xx support in the wddm 2.7 drivers but while the hardware can do 2.7, its software locked to 2.1
data/avatar/default/avatar30.webp
Its a $1000 product, that had 2 years of support. this is worse then current smart phone business... Intel never had this GPU "updated" they don't have source code to do so. in begining intel was paying AMD to re-skin the radeon driver from red to blue. its a petty move, considering drivers are unified, all they did was remove entries from inf file.it could easily be added back, then then you have to deal wth the signature enforcement.
https://forums.guru3d.com/data/avatars/m/174/174772.jpg
Intel probably bought out the wrong AMD key members for their GPU team.
https://forums.guru3d.com/data/avatars/m/277/277212.jpg
Petty? No, it's business. If the contract does not require support past a certain time then it makes very little sense to provide it and thereby help a competitor. Intel should have insisted on obtaining all resources required to support the product through its anticipated lifetime. If they didn't then it's their own fault.
data/avatar/default/avatar06.webp
nekrosoft13:

Its a $1000 product, that had 2 years of support. this is worse then current smart phone business... Intel never had this GPU "updated" they don't have source code to do so. in begining intel was paying AMD to re-skin the radeon driver from red to blue. its a petty move, considering drivers are unified, all they did was remove entries from inf file.it could easily be added back, then then you have to deal wth the signature enforcement.
It's hard for me to imagine that a product like this would go into production without 2 parties agreeing on the issue like future driver support. This was a product from a different era, done in some weird cooperative spirit between the two... future cooperation, lets bring Nvidia down yadayada.. all quite probable. Intel's guard might have been down a bit... still I don't see a good complete explanation. Perhaps their entire contract reviewing team was drunk...
data/avatar/default/avatar32.webp
Intel's support docs will likely be updated for this in 6 to 9 months. They had SKUs and docs up for the M15 drives for months after Intel canceled the products. Here is what Intel has currently: https://downloadcenter.intel.com/download/28600/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-bit-for-NUC8i7HNK-NUC8i7HVK?product=126143 With a link to: https://www.amd.com/en/support/graphics/radeon-rx-vega-series/radeon-rx-vega-series/radeon-rx-vega-64 Which of course will not install. LOL, its actually way more petty than it looks on the surface. Not only do they no longer support their own product, they have wiped past support out of existence. This is what happens if you run AMD's tool that auto-detect your graphics card: https://i.imgur.com/h2g4Egq.jpg AMD literally wont even give you a link to the the last drivers that supported their product.
https://forums.guru3d.com/data/avatars/m/145/145154.jpg
Intel CPU with AMD inside. Does not compute. This story checks out.
https://forums.guru3d.com/data/avatars/m/56/56686.jpg
wait this actaual happen? Intel having AMD gpu in it?
https://forums.guru3d.com/data/avatars/m/270/270008.jpg
schmidtbag:

Seems like rather petty behavior of AMD. If they were to drop all of Vega I'd understand, but this one-off seems rather deliberate and I can't imagine it's all that difficult to support it. On the other hand, why does Intel care? They drop driver support the moment a GPU becomes obsoleted by another.
If AMD has to spend money on it and Intel inst paying for it I agree with AMD on this one, petty or not. Anyhow I'm not sure it even matters since there are drivers that work fine they just simply wont be updating them anymore.
data/avatar/default/avatar17.webp
JamesSneed:

If AMD has to spend money on it and Intel inst paying for it I agree with AMD on this one, petty or not. Anyhow I'm not sure it even matters since there are drivers that work fine they just simply wont be updating them anymore.
There would be some validity to this if AMD kept the drivers listed. AMD does this for obsolete products that aren't even windows 10 compatible. The latest drivers for the products in question are dated 2020 and AMD will not link you to them directly. If a novice user today reinstalled their OS and went looking for drivers on AMD's site, they will only find a tool that is supposed to help find the right drivers and that tool will tell the user that there literally no drivers for their device. If you try and find the device directly AMD does not even list it: https://i.imgur.com/V0mzZy5.jpg RX Vega M GL and RX Vega M GH do not even exist according to AMD. To me this looks like "We cant hurt Intel directly but if we piss off the users they will mistakenly think this is an Intel problem since our GPU is on an Intel CPU." AMD is telling its users to F off no matter how you look at this. If AMD wants to fix this situation all they need to do is to have the following tool link to the last official drivers: https://www.amd.com/en/support I'll check on this in a few months, I do not expect that they will have addressed this very simple fix.
https://forums.guru3d.com/data/avatars/m/235/235344.jpg
https://www.guru3d.com/index.php?ct=news&action=file&id=33650 Orders are not cancelable or returnable at this point. Last shipment date is July 31st. Drivers need to be there. What the heck is going with AMD. Why are they feeling the need to shaft end users? First they try with not offering support for Ryzen 4000 series on non-5000 series chipsets and now this. Little bit of success and they think they can flex a little bit of muscle to appear as the new 800lb gorilla. Intel shafts AMD with behind closed door deals. AMD now shafts Intel. Who cares what they do to each other. But it is us consumers who get shafted in the end. We really need at least a serious third player in the cpu and gpu markets. Then this petty stuff would be less likely to happen. EDIT: If this is the new attitude from AMD regarding support, then goodbye AMD and hello Intel. Better the devil you know. Consistency is what counts.
https://forums.guru3d.com/data/avatars/m/268/268248.jpg
I wonder if this is pettyness or there is more to it.
data/avatar/default/avatar29.webp
Venix:

I wonder if this is pettyness or there is more to it.
schmidtbag:

Seems like rather petty behavior of AMD. If they were to drop all of Vega I'd understand, but this one-off seems rather deliberate and I can't imagine it's all that difficult to support it. On the other hand, why does Intel care? They drop driver support the moment a GPU becomes obsoleted by another.
Intel said would support the CPU/GPU with drivers for 5 years. https://slashdot.org/story/19/10/09/142229/intel-kills-kaby-lake-g-vows-to-offer-drivers-for-five-years However for 14 months after the chip went on sale, Intel hadn't produced any driver update. AMD stepped in and started producing drivers for the GPU part of the CPU. This was just news 2 1/2 months ago and everyone cheered. https://www.notebookcheck.net/After-a-year-long-wait-Kaby-Lake-G-finally-gets-a-driver-update-from-AMD.459403.0.html https://wccftech.com/amd-delivers-intels-kaby-lake-g-driver-update-stuck-in-limbo-for-14-months/ So Intel actually is responsible for providing drivers for this IGP (is not discreet GPU) not AMD according to their contract.
tsunami231:

wait this actaual happen? Intel having AMD gpu in it?
Not GPU per se, but AMD IGP 🙂 See my post above.
data/avatar/default/avatar04.webp
Fediuld:

So Intel actually is responsible for providing drivers for this IGP (is not discreet GPU) not AMD according to their contract.
I wonder if that is actually the case since that would require Intel to have pretty detailed specs for that GPU. Its more likely that Intel was supposed to take AMD's drivers, vet them and then host the vetted drivers. I can actually check to see who signed these because there wont be an AMD signature on drivers developed by Intel. All the way back to early 2018 the drivers hosted on Intel's site are signed by AMD.
data/avatar/default/avatar13.webp
nosirrahx:

I wonder if that is actually the case since that would require Intel to have pretty detailed specs for that GPU. Its more likely that Intel was supposed to take AMD's drivers, vet them and then host the vetted drivers. I can actually check to see who signed these because there wont be an AMD signature on drivers developed by Intel.
Is simple. AMD made the drivers for this IGP out of the blue 3 months ago, as Intel had abandoned it even if is branded as Intel product and explicitly have states that will support it with own drivers. Now we see AMD getting a lot of flak for the good will showed to directly support the IGP, which is unfair.
data/avatar/default/avatar11.webp
Taking a look at the drivers signed in early 2018 you can see multiple instances of ati2mtag_VegaMDS, PCI\VEN_1002&DEV_694. Looking at the current drivers you can see multiple instances of 'Vega' but all references to VEN_1002&DEV_69 have been edited out. I would be willing to bet that nothing more than editing 2 inf files would restore complete compatibility. EDIT TO ADD: I actually had to do this once when I was building my ultra high end retro XP gaming system. The GPU I wanted to use (980) had complete compatibility with XP but the decision was made to drop official support. An .ini file edit restored functionality.
Fediuld:

Now we see AMD getting a lot of flak for the good will showed to directly support the IGP, which is unfair.
They have removed reference to their GPU ever existing and their own GPU ID tool intentionally does not link to the older drivers from earlier this year. AMD still supports Vega but has edited out reference to these specific IGPUs thus breaking compatibility. Even if AMD took the simple step of showing people the existing drivers (instead of literally hiding them) they could help their reputation. As it stands this looks like AMD willing to strand users because Intel didn't bother to vet and host the drivers like they had agreed. Why punish the user intentionally when they aren't the ones at fault here? I can even prove that they are doing this intentionally. Google this -> 26.20.15019.1003 AMD The top result is this: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1 These are the last drivers hosted on AMD's own site that support the IGPUs in question. Now head here and try to find either RX Vega M GL or RX Vega M GH. https://www.amd.com/en/support The drivers that are literally on their own site are being deliberately hidden. EDIT TO ADD: While you are searching for these IGPUs take note that you can find drivers all the way back to Windows 98 for legacy products so there is no case to be made for not supporting legacy products.
https://forums.guru3d.com/data/avatars/m/197/197287.jpg
Fediuld:

Intel said would support the CPU/GPU with drivers for 5 years. https://slashdot.org/story/19/10/09/142229/intel-kills-kaby-lake-g-vows-to-offer-drivers-for-five-years However for 14 months after the chip went on sale, Intel hadn't produced any driver update. AMD stepped in and started producing drivers for the GPU part of the CPU. This was just news 2 1/2 months ago and everyone cheered. https://www.notebookcheck.net/After-a-year-long-wait-Kaby-Lake-G-finally-gets-a-driver-update-from-AMD.459403.0.html https://wccftech.com/amd-delivers-intels-kaby-lake-g-driver-update-stuck-in-limbo-for-14-months/ So Intel actually is responsible for providing drivers for this IGP (is not discreet GPU) not AMD according to their contract.
Reading this article and thread, this is what i was wondering about, as from what i recalled, Intel gave up support for the product and AMD had stepped in, however, i had thought AMD had stepped in at the time to simply add one last support since Intel wasn't doing it anymore. Not exactly sure why most people here seem to be upset with AMD for Intel dropping support.... @nosirrahx you realize it's entirely possible Intel forced AMD into all the issues you are apparently having? AMD circumvented Intel, when it was Intels responsibility. Do you really think Intel appreciated that? All that did was make Intel look bad. Fact of the matter is, you and i and anyone else here do not know the nitty gritty detail of Intel and AMDs agreements in this product, responsibilities, who has the right to do what with, etc. And i can guarantee you that these issues were taken into consideration when collaborating. No sane companies would collaborate and say "oh just do what you want". Stop pretending you know what is going on in the background.