AMD Halts Driver Support for Kaby Lake-G GPUs (To Intels Frustration)
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nosirrahx
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1
Honestly, I don't care which company screwed who. In the end its the users that needs drives that are being deliberately hidden.
As it stands right now, Intel is providing a doc that leads to AMD's driver page and AMD is telling those same users "sorry chump, that hardware does not exist", even though AMD could easily link to the drivers on their own site.
No matter where the bad decisions started, it is AMD that is making the final bad decision at the moment.
Literally the only thing AMD has to do here to fix this is to point to this link on their own site:
chanw4
Most likely it is a business decision with legality, responsibility and maintenance cost involved which AMD does not want to get involved with anymore. The iGPU is sold to intel and it is intel's responsibility to support the product, and if intel require support from AMD they should sign contract with AMD to support these products.
The real business world does not work like this, it is not as simple as adding the device id back to the driver, every bug reported on these devices are lost maintenance revenue that AMD are not paid for. Each support AMD provided to these iGPU is additional cost and effort (for compatibility that they did not sign up for) to AMD. AMD is a business company not a charity and should not work on something they are not obligated to supported.
Aura89
Fediuld
H83
I don´w know who´s to blame, i only know that is sucks to treat customers like this. We should be treated with more respect and i hope the owners of such systems sue the company responsible for this mess.
nekrosoft13
Venix
nosirrahx
tsunami231
nosirrahx
nekrosoft13
nosirrahx
Just found a 3rd place AMD is lying. In the AMD control panel if you check for updates while older drivers are installed, AMD will tell you that your drivers are up to date when they are not.
I just confirmed this on my NUC8i7HVK with 20.2.1 installed. AMD reports that these are up to date when 20.4.1 are the latest drivers.
nekrosoft13
nosirrahx
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-4-1"
Instead you get:
AMD : "That IGPU does not exist"
Correct, it appears that Intel's job was to take AMD's complete driver package and host a reduced package containing drivers only for the 2 IGPUs in question.
The sad part is that Intel could have literally just copied the entire package because the hardware would use only what it needs.
I hope people understand that I am not exonerating Intel. I kind of hate Intel to be honest, they have botched quite a few things recently and their support is abysmal.
That said, AMD is screwing users of these IGPUs intentionally and they are gaining nothing in the process.
This is literally how little work AMD need to do:
User : "Hey AMD, I have a RX Vega M GL/RX Vega M GH, can I have some drivers?"
AMD : "Sure, here you go Aura89
Can you guys learn how to use the multi quote option and stop flooding the forum? kthnx
Again you literally have zero understanding of the legal requirements from either company are. Stop pretending that you do.
chanw4
Fediuld
https://www.pcworld.com/article/3444897/intel-kills-kaby-lake-g-vows-to-offer-drivers-for-five-years.html
https://www.kitguru.net/components/graphic-cards/james-dawson/intel-to-discontinue-amd-collaboration-kaby-lake-g-in-2020/
Have you seen this? Or you are ignoring the fact that Intel has posted drivers for this IGP?
https://downloadcenter.intel.com/download/28432/Radeon-RX-Vega-M-Graphics
Again Intel vowed to support those CPUs back in October when announced they become EOL
https://www.kitguru.net/components/graphic-cards/james-dawson/intel-to-discontinue-amd-collaboration-kaby-lake-g-in-2020/
https://www.notebookcheck.net/To-all-Dell-XPS-15-9575-and-Kaby-Lake-G-owners-You-re-fine-Intel-will-continue-to-support-the-platform-for-another-few-years.437690.0.html
https://www.notebookcheck.net/Updated-Intel-Kaby-Lake-G-family-goes-the-way-of-the-dodo.436817.0.html
Or you call Intel liars?
Also barely that many were sold also
https://www.notebookcheck.net/Where-are-all-the-Kaby-Lake-G-laptops-Nvidia-s-GeForce-Partner-Program-may-be-to-blame.300748.0.html
Why bother to explain to those who riding the AMD Derangement Syndrome bandwagon?
I even posted Intel's own statement and they do not accept Intel's own words that is their responsibility to support the CPU/IGP with drivers.
user1
if intel isn't willing to pay for additional support for their custom gpu, and the contract expired(2years so it seems likely), it isn't amd's problem. Intel has a very poor track record for updating drivers on windows so this is really no surprise
Further more intel could write their own drivers as full documentation is available and opensource drivers exist for all current amd gpu products Including this custom polaris derivative gpu.
nosirrahx
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-4-1"
or
2. AMD : "That IGPU does not exist and there are no drivers"
AMD does not need to do any actual work to provide #1 as their answer. The drivers are already on their site, all they need to do is to point at them.
Don't let being and AMD fan lead to mental gymnastics that allow #2 to be an acceptable answer.
Let me also state for the record, Intel can also decide to provide actual support here and link the drivers I posted above in both their support docs and automated driver assist tool.
Intel tried to take the lazy way out and linked to AMD through a support PDF:
https://downloadcenter.intel.com/download/28600/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-bit-for-NUC8i7HNK-NUC8i7HVK?product=126143
This is where the mess started. AMD saw this and and delisted the IGPUs effectively nullifying Intel's support doc.
This is also where I stopped taking AMD's side on this. Sure Intel pulled some BS, but AMD's counter attacks consumers, not Intel.
That all distracts from the actual current state of affairs though.
AMD has drivers hosted on their site. AMD claims that they don't and that these IGPUs do not exist.
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-4-1
AMD literally has to point to their own site and the entire situation goes away. Intel's support looks like crap and AMD proves that they care more about you than they do getting back at Intel.
Not only did I see it, I also read the date on those drivers, which are obsolete compared to the drivers hosted on AMD's site but intentionally hidden from users.
Intel provided abysmal support as they always do, I am not an Intel fan and when they pull stuff like this, I am not surprised.
Which brings me back to why I am pissed at AMD, I expect them to be better than to delist hardware and hide drivers intentionally out of spite.
I don't comment a lot on this site but I am around enough to know that this places suffers the same problems a lot of tech forums do. People forget that being a "fan" means that you have to call out BS when you see it, even if you like the company pulling the BS.
Back to what I posted before, this entire situation boils down to this:
User : "Hey AMD, I have a RX Vega M GL/RX Vega M GH, can I have some drivers?"
At this point, AMD has 2 choices:
1. AMD : "Sure, here you go nekrosoft13