ENERMAX recently identified higher-than-normal RMA (Return Merchandise Authorization) rates in their REVOLUTION D.F. 2 and REVOLUTION D.F. X series power supplies. These elevated RMA rates were attributed to a specific issue—a malfunctioning fan bearing, leading to noise problems due to oil leakage. While not all units are affected, ENERMAX has taken proactive steps to rectify the situation. They have initiated a voluntary product replacement program for customers who purchased either the REVOLUTION D.F. 2 or REVOLUTION D.F. X series PSUs in 2023. The newly manufactured units now feature industrial-grade dual ball bearings, addressing the fan bearing issue. Importantly, this replacement process will not impact the original warranty. To streamline the replacement process, ENERMAX is handling all shipping logistics and has implemented an advanced RMA process for customers seeking expedited replacements.
Impacted customers looking to initiate the replacement process can reach out to their local ENERMAX office through the provided links below:
- Global: www.enermax.com/en/contact
- USA and Canada: enermaxusa.com/pages/contact-us
- Japan: www.enermax.com/jp/contact
- Europe: www.enermaxeu.com/service/contact-us/enermax-contact/support/support-contact/
- Taiwan: www.enermax.com/contact
To identify the revised version of the product, look for a red "OC Passed" sticker on the power supply itself and an "Equipped with Industrial Grade Dual-Ball Bearing Fan" sticker on the product's packaging. These markings confirm that the unit has been updated to address the fan bearing issue.
