EK Openly Apologizes about Supremacy EVO Threadripper Edition Mistake
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nizzen
Thank you for the info 🙂
I have EK threadripper block on my 1950x.
Love from Norway
David Lake
nowhting?
schmidtbag
I don't get it - what exactly did they do wrong?
Denial
https://images.hardocp.com/images/articles/151460117490s2ycebe7_1_1.png
I don't know why they designed it that way in the first place but I think they are handling it well.
Their original threadripper CPU blocks barely covered all the cores, the fin area wasn't large enough (you can see the difference in the pictures of the article). The performance was significantly worse than competitor blocks.
schmidtbag
Embra
It was faulty(inferior) in that it did not do what those buying it expected. But yes, they are handling it as they should.
D3M1G0D
It's nice that they're owning up to their failures and trying to make up for it. I didn't really know how it compared to the competition, and simply assumed EK would make a good product (guess I was wrong). I've contacted EK about a coupon, as I bought the block in August.
To be frank, I didn't notice overly high temps on my system (running 24/7, computing on all cores), but I don't overclock or do anything extreme. Maybe on my next major overhaul I'll think about replacing the block.
Agent-A01
RealNC
So wait, they design them and then never test them? How did this get to market?
schmidtbag
Embra
They may have felt rushed to get something out, which by no means is a correct thing to do if so. They are trying to make amends, hopefully not too many were troubled by the fault.
D3M1G0D
jura11
Sadly this has been expected, they simply screwed design of this block and who bought this block usually replaced this block for Bykski or Heatkiller or XSPC which is cheaper and better than this block from EK
Best block for ThreadRipper are XSPC, Heatkiller or Bykski
Personally I have run their EVO block on my X99 5960x and replaced for Aquacomputer Kryos NEXT with which I have gained around 6°C on PKG
Hope this helps
Thanks, Jura
__hollywood|meo
they were indeed rushing to push out a TR block & did not revamp the channels within...just sort of crammed the existing AM4 design inside & hoped the block would dissipate enough heat by virtue of the blocks mass, it seems
over the years, EK has been intermittently plagued with QC problems & some questionable cost-saving measures that give their customers the short end of the stick. that being said, their official responses have improved massively. giving out replacement plates & partial refunds is a very solid move towards banking good will.
KissSh0t
Fender178
I'm glad that they admitted their mistakes and they are fixing it at no additional cost to the customer. Nice job guys.
__hollywood|meo
yikes. the guys @[H] are absolutely eviscerating EK over this. i dont recall them reacting like this when the EK AIO units were leaking, or had defective pumps...maybe my memory is just fuzzy. anyway seems like they feel the PR response is less "good will" & more "lip service"