Microsoft resolves issue with Windows 10 disappearing files

by Hilbert Hagedoorn on: 10/10/2018 07:37 AM | source: | 44 comment(s)

The new Windows 10 October update no longer removes files by accident. Microsoft says it has solved the problem, and that it wants to help users get their files back.

Microsoft says to have found the cause of the problem. A new update is now being tested among beta users. If that is successful, other users can also download it. The most recent update for the operating system was withdrawn last week when it appeared that users lost documents, photos, and videos after installation.

Microsoft initially asked users not to install the update themselves but decided to stop the roll-out later. According to Microsoft, only a small number of users have lost files. As we reported yesterday already, those who have had bad luck can call a special helpline that Microsoft has set up. The company says it can not guarantee that users will actually get their files back. However, special software can help with this. Until then, users are advised to use their computers as little as possible.

Related Stories

Microsoft can recover lost files Windows 10 October 2018 Update - But You Need To Call Them - 10/09/2018 07:40 AM
Wowzers, so remember the news-item we wrote a couple of days ago, Micsofot halting the Fall update due to people losing files and documents? Well, the good news is that the files can be recovered, h...

Microsoft halts Windows October 2018 update due to missing user files - 10/07/2018 08:43 AM
Microsoft has paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as they investigate reports of users missing some files after updating....

Microsoft Announces New 8th Gen Intel Core-Powered Surface Pro 6 and Surface Laptop 2 - 10/03/2018 07:01 AM
Microsoft announced the all-new Surface Pro 6 and Surface Laptop, according to them both faster than ever with the latest 8th Generation Intel Core processors. The Surface Pro 6 and Surface Laptop 2 a...

(0day) Microsoft Windows Jet Database Engine Vulnerability - 09/24/2018 07:29 AM
According to the an advisory released by Zero Day Initiative (ZDI), the vulnerability is due to a problem with the management of indexes in the Jet database engine that, if exploited successfully, c...

New Microsoft/Intel microcode update KB4100347 breaks Haswell-E and Broadwell-E overclocks - 09/23/2018 07:40 AM
Multiple users on the X99 platform have confirmed and are reporting that their tweaks and overclocks are no longer working after they got Microsoft update KB4100347 installed. This is an Intel Meltdo...

3 pages 1 2 3

heffeque
Senior Member

Posts: 3946
Joined: 2003-03-03

#5594631 Posted on: 10/10/2018 08:01 AM

Not deleting personal possibly-non-backed-up files seems like a good idea. "New in Windows 10: Here's a great new feature! We won't delete your wedding pictures!"

fantaskarsef
Senior Member

Posts: 11132
Joined: 2014-07-21

#5594638 Posted on: 10/10/2018 08:10 AM

Until then, users are advised to use their computers as little as possible.

Because that's what happens when m$ is at it's best again... you better not use your PC

KissSh0t
Senior Member

Posts: 7262
Joined: 2011-10-22

#5594639 Posted on: 10/10/2018 08:13 AM

If they need room to perform the upgrade instead of deleting user files why not delete unwanted "apps", Microsoft can then shove... I mean re-download them once the upgrade process is complete.

Irenicus
Senior Member

Posts: 547
Joined: 2015-05-03

#5594678 Posted on: 10/10/2018 09:37 AM

Not deleting personal possibly-non-backed-up files seems like a good idea. "New in Windows 10: Here's a great new feature! We won't delete your wedding pictures!"

Honestly, if you're dumb enough that you leave anything important on your C drive and don't move the location of folders such as pictures/mydocs/videos etc then I don't know what to tell you. The only thing on my C drive is windows itself and programs. Everything else is on another partition.

Corrupt^
Senior Member

Posts: 6899
Joined: 2005-12-02

#5594684 Posted on: 10/10/2018 10:01 AM

The problem is that this behavior is still the case for every day users. Would've been much more sensible to have PC's with multiple drives to automatically put Documents, Pictures, ... on the 2nd, larger drive or at least ASK users during initial setup.

For us it's common sense mostly though.

Shaxuul
Member

Posts: 24
Joined: 2013-10-13

#5594685 Posted on: 10/10/2018 10:15 AM

Dear Microsoft :

If you could test YOUR OWN F**KING PRODUCT BEFORE FORCING IT UPON US, THAT'D BE GREAT! Thanks!

Yeah, how does something as major & detrimental as this bug, and its UNMISTAKABLY-NOTICEABLE and IMMEDIATE effects, go "unnoticed" by Microsoft itself and its 131,000 global employees? :mad:

fantaskarsef
Senior Member

Posts: 11132
Joined: 2014-07-21

#5594689 Posted on: 10/10/2018 10:27 AM

They knew. They just didn't care. No "going unnoticed", it was reported before by the insiders as well. They just didn't care to consider this.

heffeque
Senior Member

Posts: 3946
Joined: 2003-03-03

#5594694 Posted on: 10/10/2018 10:48 AM

First of all: Tell your aunt Lucy that she shouldn't put her picture in the folder called "Pictures" that Microsoft has designed for her to put her pictures in... because it's not safe, because you are smarter than Microsoft.
Second of all: You seem to be quick to call other people dumb, yet you think that by storing files in a separate partition is going to magically save those files from being inaccessible when the drive breaks down. Brilliant!

Stairmand
Senior Member

Posts: 148
Joined: 2007-07-25

#5594700 Posted on: 10/10/2018 11:02 AM

I have noticed that "clean" installs no longer install any crappy trials of Candy Crush etc.

Neo Cyrus
Senior Member

Posts: 9255
Joined: 2006-02-14

#5594712 Posted on: 10/10/2018 11:33 AM

I used data recovery software immediately to see if I could get any of my files back. Nothing but a single video and it was too damaged to view. I hope every bigwig at M$ get their personal files permanently deleted to see how they like the taste of it.

Not deleting personal possibly-non-backed-up files seems like a good idea. "New in Windows 10: Here's a great new feature! We won't delete your wedding pictures!"

You missed the fine print. It says they reserve the right to delete your wedding photos anyway.

Grimbarian
Senior Member

Posts: 1605
Joined: 2007-10-07

#5594713 Posted on: 10/10/2018 11:35 AM

What about breaking crucial modding tools such as FrostyTools suite (for running Frostbite games with mods) or CGF Explorer for modding Fifa.

HybOj
Member

Posts: 82
Joined: 2016-03-18

#5594735 Posted on: 10/10/2018 12:36 PM

No such a problem on Win 7 x64 Sp1. I will wait till Windows 10 gets out of the public beta stage during the following X years.

RzrTrek
Senior Member

Posts: 2358
Joined: 2012-04-16

#5594739 Posted on: 10/10/2018 12:45 PM

One of the tech guys I follow on youtube called the microsoft support on monday and they didn't have a clue what he was talking about.

joe187
Senior Member

Posts: 481
Joined: 2003-01-04

#5594767 Posted on: 10/10/2018 02:14 PM

Dear Microsoft :
IYeah, how does something as major & detrimental as this bug, and its UNMISTAKABLY-NOTICEABLE and IMMEDIATE effects, go "unnoticed" by Microsoft itself and its 131,000 global employees? :mad:

How much could it cost? Put a few nerds in a room and test shit. Imagine that! :eek:

-Tj-
Senior Member

Posts: 16501
Joined: 2012-05-18

#5594773 Posted on: 10/10/2018 02:32 PM

I am tech savvy and I still use those default locations, dunno why should I be now dumb not to make a backup, its ms that's dumb here.

3 pages 1 2 3

Post New Comment

Click here to post a comment for this news story on the message forum.