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ASUS Outs notice: Cooler Mounting Issue STRIX Radeon RX 5700 Series
ASUS like to address user concerns related to the thermal performance and cooler mounting pressure we use on ROG Strix Radeon RX 5700-series graphics cards. During the design phase, AMD shares documents with ASUS engineers that outline specifications and tolerances to ensure performance and reliability margins are maintained.
For the Radeon RX 5700 series of GPUs, AMD recommends the following mounting pressure range for coolers:
ASUS: Initial batches of ROG Strix 5700-series graphics cards were built following AMD’s guidelines. After receiving user reports regarding temperature issues, we performed extended R&D testing to find the optimal PSI range for our graphics cards without compromising GPU reliability. As a result, all ROG Strix Radeon RX 5700-series graphics cards shipped from January 2020 forward feature new screws that increase cooler mounting pressure to 50-60 PSI, resulting in improved heat transfer from the GPU to the heatsink.
Of course, we are committed to supporting our customers. We would like to offer the same benefits of the new mounting screws to users that have already purchased an ROG Strix Radeon RX 5700-series graphics card. If you already have one of these cards and would like it modified to use the new mounting screws, please contact your nearest ASUS service center starting in March of 2020* and we’ll happily perform the upgrade for you. To determine whether your graphics card is eligible for this free upgrade, please consult the following table of model numbers. For further assistance or information, please contact your local ASUS customer support team.
| ROG Strix Radeon RX 5700 XT series | ROG Strix Radeon RX 5700 series |
|---|---|
|
90YV0D90-M0NA00 (Universal) 90YV0D90-M0TA00 (Taiwan) 90YV0D90-M0CA00 (China) 90YV0D90-M0IA00 (India) 90YV0D90-MTAA00 (North America) 90YV0D90-M0AA00 (North America) 90YV0D90-M0NB00 (Bulk pack) |
90YV0DD0-M0NA00 (Universal) 90YV0DD0-M0TA00 (Taiwan) 90YV0DD0-M0CA00 (China) 90YV0DD0-M0IA00 (India) 90YV0DD0-MTAA00 (North America) 90YV0DD0-M0AA00 (North America) 90YV0DD0-M0NB00 (Bulk pack) |
We’d like to apologize for any inconvenience caused and thank you for your continued loyalty and trust in ROG.
*The ongoing effects of the COVID-19 coronavirus outbreak (aka 2019-nCoV) may affect shipments of necessary components to local ASUS service centers. This time frame is an estimate and may change without notice. We appreciate your patience and understanding in this matter. For the most up-to-date information, please contact your local ASUS customer support team.
ASUS Outs GeForce RTX 2080 SUPER STRIX in a Snow White edition - 02/03/2020 09:59 AM
Hmm yeah, just no? It's not very appealing and pleasing to the eyes with that black PCB eh? ASUSTeK launches a GeForce RTX 2080 SUPER graphics card "ROG-STRIX-RTX2080S-O8G-WHITE-GAMING"...
ASUS outs MG248Q 24-Inch Full HD Gaming Monitor - 04/20/2016 08:17 AM
ASUS released a new 24-inch Full HD gaming monitor dubbed the MG248Q. It hhas Adaptive-Sync technology and is a TN LED-backlight monitor at a native resolution of 1920 x 1080 pixels. It comes with a 1...
ASUS outs 3D LCD monitor - 07/20/2010 10:23 AM
With the release of their VG236H Monitor ASUS now jumps in the 3D segment as well. This is
Kaarme
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Joined: 2013-03-10
Senior Member
Posts: 3373
Joined: 2013-03-10
#5760179 Posted on: 02/14/2020 12:24 PM
They do, that's why this is happening. They even offer to handle the switch of screws for you in their service centers, wherever those might be.
Not that I would buy a Navi GPU ( no money) but really, don't you have your own engineering team testing things inside and outside the limits of the manufacturer recommendations?
They do, that's why this is happening. They even offer to handle the switch of screws for you in their service centers, wherever those might be.
AcidSnow
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Joined: 2013-08-09
Senior Member
Posts: 433
Joined: 2013-08-09
#5760264 Posted on: 02/14/2020 04:14 PM
Huge fail, really late reply to the community too. ...7 months later is just rediculous. This is why people are only buying 1 of the following 4 Radeon partner cards: Sapphire Pulse/Nitro+, the PowerColor Red Dragon, or the GIGABYTE Gaming OC. Every other partner card is just worse in one way or another.
Huge fail, really late reply to the community too. ...7 months later is just rediculous. This is why people are only buying 1 of the following 4 Radeon partner cards: Sapphire Pulse/Nitro+, the PowerColor Red Dragon, or the GIGABYTE Gaming OC. Every other partner card is just worse in one way or another.
TLD LARS
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Joined: 2017-03-01
Senior Member
Posts: 516
Joined: 2017-03-01
#5760307 Posted on: 02/14/2020 05:10 PM
Finally some sort of apology for bad ASUS coolers on the AMD line of cards.
Still a bit negative that i needed to fix my Vega 64 card myself, could not RMA the card, because ASUS said it was "Working as intended".
Finally some sort of apology for bad ASUS coolers on the AMD line of cards.
Still a bit negative that i needed to fix my Vega 64 card myself, could not RMA the card, because ASUS said it was "Working as intended".
sykozis
Senior Member
Posts: 22422
Joined: 2008-07-14
Senior Member
Posts: 22422
Joined: 2008-07-14
#5760728 Posted on: 02/16/2020 03:00 AM
Glad I went with an MSI branded reference card and not an ASUS STRIX card....
Glad I went with an MSI branded reference card and not an ASUS STRIX card....
Click here to post a comment for this news story on the message forum.
Posts: 7112
Joined: 2008-03-06
How "lucky" we are.
If you go to Home Depot and they sell you a suspended shelf and the wrong screws, you end up with a shelf falling off the wall and hitting something or someone.
Luckily, it's just a video card, it will just overheat and underperform.
Yeah, it's like 10 times more expensive like a shelf, but everyone is safe, right?
Yes, you payed 400-500 and you will not get the performance you saw in the benchmark, but this is a small price to pay of you look at the bigger picture. Think about the children!
Thanks Asus, you just made my day!
Not that I would buy a Navi GPU ( no money) but really, don't you have your own engineering team testing things inside and outside the limits of the manufacturer recommendations?