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ASUS Outs notice: Cooler Mounting Issue STRIX Radeon RX 5700 Series
ASUS like to address user concerns related to the thermal performance and cooler mounting pressure we use on ROG Strix Radeon RX 5700-series graphics cards. During the design phase, AMD shares documents with ASUS engineers that outline specifications and tolerances to ensure performance and reliability margins are maintained.
For the Radeon RX 5700 series of GPUs, AMD recommends the following mounting pressure range for coolers:
ASUS: Initial batches of ROG Strix 5700-series graphics cards were built following AMD’s guidelines. After receiving user reports regarding temperature issues, we performed extended R&D testing to find the optimal PSI range for our graphics cards without compromising GPU reliability. As a result, all ROG Strix Radeon RX 5700-series graphics cards shipped from January 2020 forward feature new screws that increase cooler mounting pressure to 50-60 PSI, resulting in improved heat transfer from the GPU to the heatsink.
Of course, we are committed to supporting our customers. We would like to offer the same benefits of the new mounting screws to users that have already purchased an ROG Strix Radeon RX 5700-series graphics card. If you already have one of these cards and would like it modified to use the new mounting screws, please contact your nearest ASUS service center starting in March of 2020* and we’ll happily perform the upgrade for you. To determine whether your graphics card is eligible for this free upgrade, please consult the following table of model numbers. For further assistance or information, please contact your local ASUS customer support team.
| ROG Strix Radeon RX 5700 XT series | ROG Strix Radeon RX 5700 series |
|---|---|
|
90YV0D90-M0NA00 (Universal) 90YV0D90-M0TA00 (Taiwan) 90YV0D90-M0CA00 (China) 90YV0D90-M0IA00 (India) 90YV0D90-MTAA00 (North America) 90YV0D90-M0AA00 (North America) 90YV0D90-M0NB00 (Bulk pack) |
90YV0DD0-M0NA00 (Universal) 90YV0DD0-M0TA00 (Taiwan) 90YV0DD0-M0CA00 (China) 90YV0DD0-M0IA00 (India) 90YV0DD0-MTAA00 (North America) 90YV0DD0-M0AA00 (North America) 90YV0DD0-M0NB00 (Bulk pack) |
We’d like to apologize for any inconvenience caused and thank you for your continued loyalty and trust in ROG.
*The ongoing effects of the COVID-19 coronavirus outbreak (aka 2019-nCoV) may affect shipments of necessary components to local ASUS service centers. This time frame is an estimate and may change without notice. We appreciate your patience and understanding in this matter. For the most up-to-date information, please contact your local ASUS customer support team.
ASUS Outs GeForce RTX 2080 SUPER STRIX in a Snow White edition - 02/03/2020 08:59 AM
Hmm yeah, just no? It's not very appealing and pleasing to the eyes with that black PCB eh? ASUSTeK launches a GeForce RTX 2080 SUPER graphics card "ROG-STRIX-RTX2080S-O8G-WHITE-GAMING"...
ASUS outs MG248Q 24-Inch Full HD Gaming Monitor - 04/20/2016 07:17 AM
ASUS released a new 24-inch Full HD gaming monitor dubbed the MG248Q. It hhas Adaptive-Sync technology and is a TN LED-backlight monitor at a native resolution of 1920 x 1080 pixels. It comes with a 1...
ASUS outs 3D LCD monitor - 07/20/2010 09:23 AM
With the release of their VG236H Monitor ASUS now jumps in the 3D segment as well. This is
Kaarme
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#5760179 Posted on: 02/14/2020 11:24 AM
They do, that's why this is happening. They even offer to handle the switch of screws for you in their service centers, wherever those might be.
Not that I would buy a Navi GPU ( no money) but really, don't you have your own engineering team testing things inside and outside the limits of the manufacturer recommendations?
They do, that's why this is happening. They even offer to handle the switch of screws for you in their service centers, wherever those might be.
AcidSnow
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#5760264 Posted on: 02/14/2020 03:14 PM
Huge fail, really late reply to the community too. ...7 months later is just rediculous. This is why people are only buying 1 of the following 4 Radeon partner cards: Sapphire Pulse/Nitro+, the PowerColor Red Dragon, or the GIGABYTE Gaming OC. Every other partner card is just worse in one way or another.
Huge fail, really late reply to the community too. ...7 months later is just rediculous. This is why people are only buying 1 of the following 4 Radeon partner cards: Sapphire Pulse/Nitro+, the PowerColor Red Dragon, or the GIGABYTE Gaming OC. Every other partner card is just worse in one way or another.
TLD LARS
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#5760307 Posted on: 02/14/2020 04:10 PM
Finally some sort of apology for bad ASUS coolers on the AMD line of cards.
Still a bit negative that i needed to fix my Vega 64 card myself, could not RMA the card, because ASUS said it was "Working as intended".
Finally some sort of apology for bad ASUS coolers on the AMD line of cards.
Still a bit negative that i needed to fix my Vega 64 card myself, could not RMA the card, because ASUS said it was "Working as intended".
sykozis
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#5760728 Posted on: 02/16/2020 02:00 AM
Glad I went with an MSI branded reference card and not an ASUS STRIX card....
Glad I went with an MSI branded reference card and not an ASUS STRIX card....
KissSh0t
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Senior Member
Posts: 7401
Joined: 2011-10-22
#5760730 Posted on: 02/16/2020 02:05 AM
After my experience with Asus Strix I'm not surprised by yet again seeing Asus having issues building AMD video cards.
After my experience with Asus Strix I'm not surprised by yet again seeing Asus having issues building AMD video cards.
svan71
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Posts: 51
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#5761495 Posted on: 02/18/2020 01:45 PM
I wish EVGA would sell AMD graphics, Asus charges a heavy premium without the support you should expect at the prices they charge, that along with the illegal "void warranty" sticker they place on their cards puts them on not to do list.
I wish EVGA would sell AMD graphics, Asus charges a heavy premium without the support you should expect at the prices they charge, that along with the illegal "void warranty" sticker they place on their cards puts them on not to do list.
svan71
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#5761499 Posted on: 02/18/2020 01:49 PM
you too? my strix lighting stopped working less than a year old, the fiber optic cable turned yellowish and stopped allowing the light to flow through it. Asus refused to rma it or supply me with the means to repair it.
After my experience with Asus Strix I'm not surprised by yet again seeing Asus having issues building AMD video cards.
you too? my strix lighting stopped working less than a year old, the fiber optic cable turned yellowish and stopped allowing the light to flow through it. Asus refused to rma it or supply me with the means to repair it.
KissSh0t
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Posts: 7401
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#5761575 Posted on: 02/18/2020 07:00 PM
Yes, my specific "OC" model of card crashes at random when playing video games because Asus set the voltage too high for state 7, it took me about a year to figure out that I needed to undervolt the card to make it usable...
you too? my strix lighting stopped working less than a year old, the fiber optic cable turned yellowish and stopped allowing the light to flow through it. Asus refused to rma it or supply me with the means to repair it.
Yes, my specific "OC" model of card crashes at random when playing video games because Asus set the voltage too high for state 7, it took me about a year to figure out that I needed to undervolt the card to make it usable...
nick0323
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#5762141 Posted on: 02/20/2020 06:39 PM
According to other websites Asus are blaming AMD as the stated mounting pressure isn't sufficient enough to transfer the heat. Asus found that increasing the mounting pressure with different screws resolved the issue. All previous cards will probably need to be RMA'd. Sources: Techradar, Windows Central.
According to other websites Asus are blaming AMD as the stated mounting pressure isn't sufficient enough to transfer the heat. Asus found that increasing the mounting pressure with different screws resolved the issue. All previous cards will probably need to be RMA'd. Sources: Techradar, Windows Central.
vbetts
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#5762273 Posted on: 02/21/2020 04:32 AM
That's what this article is saying too.
What I don't get though, is why are we not hearing about any other OEM cards having these problems? I mean this is Asus we're talking here, literally the 970 Strix the big heat pipe cooler didn't even touch the VRMs even with a thermal pad included.
Kind of just seems like poor oversight from Asus. It happens sometimes. If I remember correctly Gigabyte Vega 64 cards used the same cooler from their pascal cards, but these had issues with the Vega chip since it wasn't designed for it. MSI Armor series has some problems with their RX 580. Heck even XFX had their issue with the 5700 cooling. All of these were design oversight on the OEM's part.
According to other websites Asus are blaming AMD as the stated mounting pressure isn't sufficient enough to transfer the heat. Asus found that increasing the mounting pressure with different screws resolved the issue. All previous cards will probably need to be RMA'd. Sources: Techradar, Windows Central.
That's what this article is saying too.
What I don't get though, is why are we not hearing about any other OEM cards having these problems? I mean this is Asus we're talking here, literally the 970 Strix the big heat pipe cooler didn't even touch the VRMs even with a thermal pad included.
Kind of just seems like poor oversight from Asus. It happens sometimes. If I remember correctly Gigabyte Vega 64 cards used the same cooler from their pascal cards, but these had issues with the Vega chip since it wasn't designed for it. MSI Armor series has some problems with their RX 580. Heck even XFX had their issue with the 5700 cooling. All of these were design oversight on the OEM's part.
mikeysg
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#5762285 Posted on: 02/21/2020 05:19 AM
Asus, especially the ROG series, was my go to brand back when I was building my i7 3960X rig, bought the Rampage IV Extreme. Along the way, got a Maximus IV Gene-Z, even had a couple of Asus HD series GPU's way back) but that is all in the past now, I look to MSI and Gigabyte for mobo's and GPU's. Asus has totally dropped out of my radar because I find the premium paid for their ROG mobo's and GPU's to be NOT worthwhile. Their shifting the blame for their own folly doesn't quite ingratiate themselves to me, and other like-minded peeps.
But when it comes to AMD GPU's, I'd recently branched out to a couple of Gigabyte RX VEGA64 Gaming OC's, but my usual go to AMD cards is either PowerColor or Sapphire. I'll prolly upgrade my GPU's later on in the year, 2nd half to 3rd quarter (would wait for dust and hype to settle as well as stable drivers) before I'd look at big NAVI.
As of late, some minor issues with the newer Adrenalin 2020 drivers, but ain't anything to write home about.
Asus, especially the ROG series, was my go to brand back when I was building my i7 3960X rig, bought the Rampage IV Extreme. Along the way, got a Maximus IV Gene-Z, even had a couple of Asus HD series GPU's way back) but that is all in the past now, I look to MSI and Gigabyte for mobo's and GPU's. Asus has totally dropped out of my radar because I find the premium paid for their ROG mobo's and GPU's to be NOT worthwhile. Their shifting the blame for their own folly doesn't quite ingratiate themselves to me, and other like-minded peeps.
But when it comes to AMD GPU's, I'd recently branched out to a couple of Gigabyte RX VEGA64 Gaming OC's, but my usual go to AMD cards is either PowerColor or Sapphire. I'll prolly upgrade my GPU's later on in the year, 2nd half to 3rd quarter (would wait for dust and hype to settle as well as stable drivers) before I'd look at big NAVI.
As of late, some minor issues with the newer Adrenalin 2020 drivers, but ain't anything to write home about.
Astyanax
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#5762311 Posted on: 02/21/2020 08:20 AM
They did though.
Even the 5700xt reference cooler required a washer mod to increase pressure.
What I don't get though, is why are we not hearing about any other OEM cards having these problems? I mean this is Asus we're talking here, literally the 970 Strix the big heat pipe cooler didn't even touch the VRMs even with a thermal pad included.
They did though.
Even the 5700xt reference cooler required a washer mod to increase pressure.
Click here to post a comment for this news story on the message forum.
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How "lucky" we are.
If you go to Home Depot and they sell you a suspended shelf and the wrong screws, you end up with a shelf falling off the wall and hitting something or someone.
Luckily, it's just a video card, it will just overheat and underperform.
Yeah, it's like 10 times more expensive like a shelf, but everyone is safe, right?
Yes, you payed 400-500 and you will not get the performance you saw in the benchmark, but this is a small price to pay of you look at the bigger picture. Think about the children!
Thanks Asus, you just made my day!
Not that I would buy a Navi GPU ( no money) but really, don't you have your own engineering team testing things inside and outside the limits of the manufacturer recommendations?