Return to the frontpage Read all the latest news-items on one page Download drivers, demo's, patches, tools in our huge file-section Our game reviews Our articles and guides Our latest hardware reviews and tests Return to homepage Be one of the 150.000 users discussing in our forums Search specific things in our news and articles
 

News category: » Processor - item: Newegg Responds on Fake Core i7-920 CPUs



Newegg Responds on Fake Core i7-920 CPUs
By Hilbert Hagedoorn, March 9, 2010 - 9:16 PM


 

Yesterday the tech industry followed the irony and soap of one of the best online merchants taking a huge punch in the stomach: alleged sales of fake products.

As a quick recap, Newegg – one of the premiere outlets of computers, software, cameras, and cell phones– purchased 300 “fake” Core i7-920 processors, and then subsequently sent several of them out to customers. Further reports suggested that Newegg purchased the counterfeit units from D&H Distributing.

They’ve now prepared an official statement, that thankfully clears a lot of the air.

“Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us “demo units.” We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.”

We are very happy to see the company working so diligently on the source of the problem, and working with haste to clear up the issue for the customers that purchased the defunct products. Also good news: Newegg is terminating the relationship they have with the supplier in question, IPEX. Hopefully this means that nothing like this happens again.


 


Reader comments  

Currently there are no comments

     Edit this post Post your comment ...


 

previous page

homepage

 

Check lowest prices on these products in Guru3D.com price guide, among the available categories: Retail & OEM Processors - Video Cards - Motherboards - Memory - Soundcards - Hard Drives - Monitors - Printers - DVDs - CD-RWs - PDAs and more !

Copyright (c) 1997-2010 Hilbert Hagedoorn, All Rights Reserved. - Legal disclaimer/notice
The Guru of 3D, Guru3D, the Hardware guru, HardwareGuru and 3D Guru are the trademark ownership of Hilbert Hagedoorn.



  Site Navigation
   Home
   Latest News
   Submit News
   Hardware Reviews
   Articles & Guides
   VGA Charts new
   Game Reviews
   Forums
   Download Section
   Guru3D Price Grabber
   Guru Price Grabber UK
   Guru PC Buyers Guide
   Guru3D Stereo Section
   Guru3D Clan
   Guru3D Folding@Home
   Contact us
   Join our news-letter
   Follow us on Twitter new
   Set as Homepage
 

  Affiliates

RivaTuner
nVHardPage
3DMark Vantage
SiSoft SANDRA
Guru3D Driver Sweeper
nVTempLogger
ATI Tray Tools

Guru3D Rig of the Month
  Links
Driver Scan
Registry Booster 2010
Your company ?
  Downloads
NVIDIA GeForce drivers
ATI Catalyst drivers
Benchmarks & Demo's
Game Demo's
NVIDIA Chipset drivers
Intel Chipset drivers