Isn't that a feature? I mean Microsoft do want people buying new computers all the time.

Microsoft on the Surface domain has the second to best support I have ever experienced. ( Dell still holds the crown for me.) So if your surface device has any kind of problem they just replace it with a new one. Totally free. So I don't see how they make money off of that. I won't say their products are the most reliable but the issues I have had were very very minor. Most times not even worth mentioning. Like the far right side of the kickstand magnet was not glued properly. Microsoft even replaced my Surface Pro 1 with Surface Pro 3 when I messed with recovery partition and I couldn't refresh the device.

Microsoft return rates appear lower because they are constantly mismatching serial numbers and units and end up refusing the return because of their own dodgy behaviour/systems. Speaking as an Australian retailer and tech guy who deals with the faulty units on customers behalf. The surface is great concept but we do see a disproportionately high number of them back with problems compared to other Windows 10 devices.

My original Surface Pro 4 developed a problem with the screen a few weeks in. Couldn't find a way to fix it so I returned it at a Microsoft store. My replacement unit worked properly, and I haven't had an issue with it for the past two years. The earlier driver issues were a nightmare though.

Isn't that a feature? I mean Microsoft do want people buying new computers all the time.

Good Lord no. You have to go to Apple for that...;) Apple is the King of the Disposable Computer. Although I don't recommend Consumer Reports much anymore--since I've read several "reviews" of products I owned and liked a lot which they panned for reasons I found ridiculous--I have to say that I agree and that Microsoft should simply exit the hardware systems business entirely. Microsoft is a fine at software--way, way better than Apple for people who like to buy a lot of third-party hardware and software--but not so hot at systems hardware. All that started before Ballmer left--the stupid foray into Windows 8 & the touch-screen fad and cell phones and the Surface--Ballmer could never do much more than copy Apple--he came out of sales and had no clue, really. Ridiculous--and he damn near broke the company entirely with his idiotic idea to purchase all of Yahoo!'s servers for a cool $40B...! Jeep-ers, what a dumb move that was--especially since Bing search is doing just fine, while Yahoo! is almost completely in the tank now. Ballmer was saved because the Yahoo! founder's idiot hatred of Microsoft caused him to sneer at the $40B Microsoft offered through Ballmer--he should have taken the money and run if he wanted to hurt Microsoft--Yahoo! pretty much stinks these days, imo, and the Yahoo! founder did far more to rescue Microsoft from a bad decision than he did to hurt them...lol...;) The irony is supreme!

It is a bit bold, butÂ*a report from the American Consumer Reports states they no longer recommend the devices from Microsoft, theÂ*Surface series products break faster than competing products.... Consumer Reports No Longer Recommends Surface due to Bad Reliability

there is reason why i refused to buy MS hardware of any kind for very long time.

Microsoft on the Surface domain has the second to best support I have ever experienced. ( Dell still holds the crown for me.) So if your surface device has any kind of problem they just replace it with a new one. Totally free. So I don't see how they make money off of that. I won't say their products are the most reliable but the issues I have had were very very minor. Most times not even worth mentioning. Like the far right side of the kickstand magnet was not glued properly. Microsoft even replaced my Surface Pro 1 with Surface Pro 3 when I messed with recovery partition and I couldn't refresh the device.

They do replace with new, I Gone threw about 8+ MS mouse in coarse of 5 years, cause the "wired" mouse wire would go bad and the mouse kept breaking every 6 months, each time they replaced it with new one, till i get fed up and just bought logitech mouse, which none of broke till like 5years after the fact from wear and tear we talking the switch went bad here, Which when I stoped buying MS HW, I tried it again with 360, went threw 2 of them both failed from RROD when i used maybe once or twice every few months. I since refused to buy any HW ms makes. good support means nothing to me if it keep breaking even if it replaced with new.

I've got a Surface 2 (4 years old by now). The surface itself is still fine, BUT: - Keyboard broke (most expensive bloody keyboard I ever bought) - Adapter broke 2x - The magnet of the surface pen stuck to the surface, while the pen did not... fortunately with putting the magnet part back in the pen being very careful with it, it survived until this day. Especially the adapter is very poorly designed. The first one was replaced because MS acknowledged it's design flaw, but they forgot to fix the other half. Having learned I had to handle the adapter as though it's made of sugar, it still stopped working. The cable has a small kink in it.. I now use an el-cheapo third party adapter, which though not as "stylish", has actual decent cables.... Meanwhile, the adapter which came with my asus laptop from 2005, which is ugly, is still working like a charm (on another laptop, as the cat destroyed the newer one 😀)