AMD made the right call. That is a relief.

AMD made the correct decision here.

Ray_M just put his foot in his mouth...;) It happens...Of course they would fix it.

I won't believe it until I see it.

Of course they are gonna do it since many many AMD users on the community forum threatened them with "never buying an AMD graphics card again" . Even if they are gonna fix the issue , i'll keep in mind their attitude (which was basically a middle-finger to the gamers) when i'll have to choose between AMD and Nvidia.

FAQU:

Of course they are gonna do it since many many AMD users on the community forum threatened them with "never buying an AMD graphics card again" . Even if they are gonna fix the issue , i'll keep in mind their attitude (which was basically a middle-finger to the gamers) when i'll have to choose between AMD and Nvidia.

https://mobile.twitter.com/CatalystMaker/status/948224999726501890 “Well unfortunately we are all humans and someone made a human mistake. I am unable to read and verify everything that any AMD employee posts about our software. Any media can contact me for a formal statement at any time though - none did! ;-)” Its a problem with lots of website's these days, they publish half a story and after go look up the facts long after that. Better to be fast then to have a properly checked story.

There was absolutely no chance AMD wouldn't fix it. It's just completely absurd what an insane statement their rep made earlier.

So when is this Ray M gonna get fired ? Its not the first (and last) time he spread some bullshit about AMD.

WhiteLightning:

So when is this Ray M gonna get fired ? Its not the first (and last) time he spread some bullshit about AMD.

Good question I was wondering about that myself. He spewed alot of BS about AMD.

WhiteLightning:

So when is this Ray M gonna get fired ? Its not the first (and last) time he spread some bullshit about AMD.

I bet it wasn't bullshit and was just a realistic statement; until the huge uproar came to be with many people saying they won't buy their cards anymore. So it really forced their hand to fix it.

Agent-A01:

I bet it wasn't bullshit and was just a realistic statement; until the huge uproar came to be with many people saying they won't buy their cards anymore. So it really forced their hand to fix it.

This. Like an attempt of damage control.

Agent-A01:

I bet it wasn't bullshit and was just a realistic statement; until the huge uproar came to be with many people saying they won't buy their cards anymore. So it really forced their hand to fix it.

It can be both, but also like @WhiteLightning AMD_Ray and also Roy (not even sure if they are the same person, I just know the nicknames) are usually reps from AMD that I can clearly remember of opening the mouth first and think later so many times. The ammount of shit that I've seen from this 2 REP nicknames, have been sufficient to scracth my head and think how the hell they didn't got fired yet? I think it was roy that in the past, took a photo of himself playing DOOM with his CF system claiming that the CF performance was great on DOOM and posted that on twitter, when the game at the time was only supporting OGL and didn't supported any CF at all. I think that Terry (Again) at the time came to twitter and claim that Doom didn't supported CF so Roy was wrong. I can clearly see that Terry is already tired of dealing with the PR Team with his posts on twitter, I would be too, they are incompetent to a level that can only be possible to be AMD employees. AMD never changes, people inside does bullshit everyday, and they still keep the same people there, like they are family or big friends from the teen age years and have permission to take some beers and wine, and go wild in they AMD Community forums, twitter, and whatever the places they go spreading bullshit ffs. It's like AMD don't give a single f*** about their PR workers, they can say whatever they want. They have no ideia the ammount of damage and bad reputation this PR team gives to AMD. But again AMD still whistles and ignore that like it's not important. That's why AMD is hardly taken serious by most users.

Agent-A01:

I bet it wasn't bullshit and was just a realistic statement; until the huge uproar came to be with many people saying they won't buy their cards anymore. So it really forced their hand to fix it.

I dont think so, hes the same guy that said the fury x wont get hbc support because amd isn't going to write driver support for it, he often provides bad, incomplete answers. ray_m answers include , Q- (apu question )How do increase my dedicated memory to about 2gb? A- "You cannot increase dedicated video memory" -ray_m (doesn't mention that dedicated memory has no effect for the apu since it allocates memory based on need, which would solve user's misunderstanding, instead leaving him with the same problem) Q-[URL='https://community.amd.com/thread/222962?sr=stream&ru=203261']Can't interact with Radeon Settings [/URL] A- "We are not aware of any such issues." -ray_m (dismisses issue, doesn't inquire) Q- Stable drivers for RX 500 series? (RX 550: my expierence) (user describes various crashes on his video card) A - "Your motherboard is 6+ years old and probably needs updated chipset drivers." -ray_m (What?????) Q- Every 15-20 minutes of playing, my screen turns red, why ? (17.12.2, RX480, temp and fans are ok) A- "Please refer to the Terms and Conditions for the use of this forum. You have not provided any of the ESSENTIAL INFORMATION REQUIRED WHEN POSTING A QUESTION" -ray_m (user's question actually does contain most of the info specified, doesn't inquire further on this issue) Q- [URL='https://community.amd.com/thread/224073?ru=203261&sr=stream']Sapphire RX500 series Driver for win8.1 [/URL] A- Driver support for Windows 8.1 has been discontinued. (fails to report that win7 drivers can be used AS-IS) Highly doubt he has some "insider knowledge" about how amd plans to support dx9. srsly, i dunno why everyone was taking this guys answer like it was a golden egg of secret knowledge.

user1:

I dont think so, hes the same guy that said the fury x wont get hbc support because amd isn't going to write driver support for it, he often provides bad, incomplete answers. ray_m answers include , Q- (apu question )How do increase my dedicated memory to about 2gb? A- "You cannot increase dedicated video memory" -ray_m (doesn't mention that dedicated memory has no effect for the apu since it allocates memory based on need, which would solve user's misunderstanding, instead leaving him with the same problem) Q-[URL='https://community.amd.com/thread/222962?sr=stream&ru=203261']Can't interact with Radeon Settings [/URL] A- "We are not aware of any such issues." -ray_m (dismisses issue, doesn't inquire) Q- Stable drivers for RX 500 series? (RX 550: my expierence) (user describes various crashes on his video card) A - "Your motherboard is 6+ years old and probably needs updated chipset drivers." -ray_m (What?????) Q- Every 15-20 minutes of playing, my screen turns red, why ? (17.12.2, RX480, temp and fans are ok) A- "Please refer to the Terms and Conditions for the use of this forum. You have not provided any of the ESSENTIAL INFORMATION REQUIRED WHEN POSTING A QUESTION" -ray_m (user's question actually does contain most of the info specified, doesn't inquire further on this issue) Q- [URL='https://community.amd.com/thread/224073?ru=203261&sr=stream']Sapphire RX500 series Driver for win8.1 [/URL] A- Driver support for Windows 8.1 has been discontinued. (fails to report that win7 drivers can be used AS-IS) Highly doubt he has some "insider knowledge" about how amd plans to support dx9. srsly, i dunno why everyone was taking this guys answer like it was a golden egg of secret knowledge.

That proves @WhiteLightning's point that this guy should be fired for not being helpful at all to the AMD customers who asked for help. Plus his spread of misinformation.

Games using an older API won't suddenly break when nothing is added to said older API, and if they stopped developing features for DX9(Ex) games, it doesn't mean they'll start crashing on the same hardware they just ran on with newer driver releases; it just means most everything will be identical to the previous driver release. Much the same when they only focus on performance and feature improvements for the newer APIs, DX9 performance doesn't change one way or the other. So it should reasonable to assume that if something broke, that meant somebody changed how DX9 API calls were being handled, which stands to reason that if they broke it, they must've been trying to improve it. I am just surprised at how some community rep, basically a glorified forum moderator, says something and everyone takes it as gospel without hearing a confirmation from a Driver Dev. It's not like we can't reach those guys. EDIT: I realised he must've been mistaken the instant I read his response; I'm just disappointed most everyone else didn't.

There are 2 problems that arose from this situation: 1. Clearly, there are communication issues within AMD. This is a little scary, considering this kind of head-butting of upper management is how Bulldozer came to be. 2. Neither AMD nor consumers should be using Twitter as a basis for official decision making. That being said, I'm not faulting Guru3D on reporting this, because if AMD were to be so deliberately negligent/lazy, that is worth being aware of. Regardless, as many people had predicted, it seems this is nothing more than just an annoying temporary setback.

angelgraves13:

People believe everything they read online...even from unofficial "sources."

Bingo..! [mounts soapbox briefly] The Internet is all about making mountains out of molehills. GPU driver bugs are a fact of life--for everybody--Intel AMD and nVidia. It is a constant and unrelenting situation. The AMD site is not a site in which people talk directly to the engineers and the other people who actually write the drivers. These kinds of sites are mainly for users to try and help other users; they are not conduits into the companies themselves. The best thing that Ray_M has ever said on the site, at least that I've seen? "Thanks for the info--I'll be sure and see that the right people hear it." That's it. That's the best Ray_M can do. I've never expected him to do more than that--hell, half the posts out there come from people who don't know the difference between a ram chip and a mouse..! You cannot, in 100 words or less, bring such people "up to speed"... Not remotely possible...! So some people think Ray_M should be fired because they overreacted to his cursory, terse one-line statement? Because they didn't themselves think about it for one second? Because they did not know that Ray_M is a PR guy not a driver developer? So, if Ray_M should be fired for putting his foot into his mouth--should we also ban all forum users who write queries with zero thought involved at all--who ask really stupid questions? Ray took ten seconds (It is the Holiday season--and most AMD people are *off* atm) to Bing/Google "The Witcher EE", saw that it originally shipped ten years ago, and then made a judgment call and put his foot squarely into his mouth. Why he said that, I really couldn't say, but as you can see the guys at AMD *who do write the driver software* don't agree and were horrified to see that and have since corrected the statement. There was never a doubt in my mind that Ray_M spoke out of turn--it happens. Perfection does not exist and those who look for it will be sorely disappointed by its absence--everywhere in the human sphere of involvement. Space shuttles blow up, submarines implode--$hit happens. That's life. This was a tiny little nothing event of absolutely no consequence to anyone. Another driver bug--yaw-w-w-w-w-wnnnn. I've seen software bugs for 30 years plus and if I am lucky will see them for another 30 years from now... What I think Ray_M intended to say that didn't come out right: "The game is ten years old and I don't see AMD having to do a whole lot to fix it." That's what I think he meant to say--and don't you know how much he wished he had said exactly that?...;) As I say, I have an installed--installed now--not just shelved--library of >350 games, many of them dating back 30 years or more and every single one of them run perfectly on my RX-480--no problems with all drivers up until the Adrenalins. So when I see something like this I know it's a bug, and nothing but a bug, and that it will be fixed provided someone points out the bug to the pertinent people inside AMD--which has been done. And now the bugs are being fixed. It's what AMD *always* does, btw. Trust me, if the company didn't do that I surely would not have been satisfied enough to stay with their GPUs since 2002--my old, fondly remembered R300. ( The ArtX architecture that forever changed the direction of 3d GPU design and implementation.) So how can I be even slightly surprised when Terry comes out and says, "You bet we're going to fix it! AMD is all about game compatibility." Listen, the Internet today is chock full of impatient people demanding this and demanding that at the drop of a hat, like spoiled brats. Doesn't mean they will be heard for their much-speaking. Intel, AMD and nVidia all work hard to address driver bugs when they happen. Impatient sensationalism has never helped much of anything worthwhile to happen, imo. How people became so displaced by a one-liner from a PR-guy on a self-help AMD website is utterly beyond me. But, $hit happens...indeed it does...;)

I'm actually surprised to see a company investing their time and money into making a game work that is more than 10 years old. Good customer service I will say.