Sony Bravia smart TVs Bricked After Android Lollipop Update

by Hilbert Hagedoorn on: 01/31/2017 06:53 PM | source: | 32 comment(s)

Whoops? Several owners of Sony Bravia smart TVs ran into a rather nasty issue, their TV got bricked after Android updated. Affected TVs can sometimes no longer be turned on or become unresponsive after a while.

The TV involved here are the Sony Bravia KDL-55W800C, KDL-65W850C, KDL-50W755C and KDL50W800C and maybe other models which come with Android 5.0 Lollipop. After the TVs are updated to Android 6.0 Marshmallow the issues start. With the main complaint that the TV becomes unresponsive and needs to powered off by unplugging it reports myce:

The first complaints were posted in December last year and many users are desperate for a solution as the warranty on the affected models expires this month. Users have been trying many workarounds but if they already work, they only work temporarily.

Also a Sony employee has posted a workaround which involves a lot of waiting and again unplugging and also only temporarily works. The good news is that the same employee has stated that Sony’s engineers are working on a solution.

Unfortunately for the affected owners, it’s unclear when that fix will be released. Meanwhile they are stuck with an annoyingly unresponsive smart TV.

Yikes.

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Extraordinary
Senior Member

Posts: 19562
Joined: 2010-04-21

#5386866 Posted on: 01/31/2017 10:45 AM

Whoops indeed, wonder if there's a way to downgrade while the fix is being made

I can up/downgrade the firmware on my telly using USB and button combos at boot

scatman839
Senior Member

Posts: 14125
Joined: 2004-11-19

#5386921 Posted on: 01/31/2017 01:14 PM

Slight panick, thankfully that's the year's model before mine. Think I have android 6 now anyway

Rich_Guy
Senior Member

Posts: 12628
Joined: 2003-05-11

#5386950 Posted on: 01/31/2017 02:34 PM

Ive got the 55W809C, and had no problems with it.

Mind you, i don't have it connected to the internet, only use it to watch my FreesatHD

lucidus
Senior Member

Posts: 11825
Joined: 2011-12-31

#5386957 Posted on: 01/31/2017 02:54 PM

All according to keikaku?

slimmy427
Member

Posts: 92
Joined: 2017-01-31

#5386959 Posted on: 01/31/2017 02:58 PM

Oh the Irony! I'm currently without a TV because the continual glitching finally destroyed the motherboard (one of its components).

I have a xbr55810C and received this update back in early December. Simply, it made all the normal little glitches of the android TV unusable. Called in a Tech and he couldnt fix it. So now I sit waiting for resolution....its a shame. It was a good TV

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