New SamSung 960 Firmware Update Might Cause Freezes & Perf Issues

by Hilbert Hagedoorn on: 11/29/2017 05:58 PM | source: | 36 comment(s)

A few days ago Samsung has released new firmware for the 960 series SSDs. It's reported throughout the web that multiple end-users are seeing issues with application freezes or a sudden drop in performance.

From the looks of it involves firmware update 3B6QCXP7 and 3B7QCXE7, specifically for the 960 series NVMe M2 drives (both EVO and Pro). While we cannot see how big the user-base affected is, we simply wanted to put out the word as hey, better stay safe and do not upgrade to this firmware just yet.

Currently, we are seeing some reports here in the forums and multiple reports at the Samsung community forums, also widespread on the web more on technology forums users report the same or a similar story. While it does not seem to affect everybody who updates, you should be careful. For now, if the Samsung Magician is triggering you to update the firmware, just don't. If you already did and ran into an issue, some users have reported removing the NVME 2.3 driver software fixes the issue when going back to the standard Microsoft NVMe driver (which is slower). Alternatively, version 2.2 could/would work as well.

We'll update this item once more information is available. Please post your experiences, problems, and solves in this thread.

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Agent-A01
Senior Member

Posts: 11404
Joined: 2010-12-27

#5496528 Posted on: 11/29/2017 06:37 PM

I have no issues with mine on latest update. 960 Pro 1TB

@Hilbert Hagedoorn
The link to samsung forums is not correct, maybe you are referring to this one?
https://us.community.samsung.com/t5/Memory-Storage/960-pro-firmware-3B6QCXP7-its-a-crap/m-p/217627/highlight/true#M873

Burgurne
Senior Member

Posts: 259
Joined: 2004-08-17

#5496531 Posted on: 11/29/2017 06:47 PM

I just got a new 500Gbyte 960 EVO 2 days ago, and it allready has firmware 3B7QCXE7 installed, and it works just fine :-)

But how can this new firmware allready be on my drive, if it was released only some days ago? I assume my drive is produced way before that!

SSD_PRO
Senior Member

Posts: 178
Joined: 2013-02-07

#5496547 Posted on: 11/29/2017 07:53 PM

I just got a new 500Gbyte 960 EVO 2 days ago, and it allready has firmware 3B7QCXE7 installed, and it works just fine

But how can this new firmware allready be on my drive, if it was released only some days ago? I assume my drive is produced way before that!
Firmware can become the production version long before it passes validation for distribution to products in the field. The mfg doesn't want lag between production and purchase by vendor or distributor and the vendor doesn't want lag between purchase and sale. That usually means great, high volume products like this have a quick turn around.

FWIW, I updated my 960 pro and have no issues either.

thatguy91
Senior Member

Posts: 6643
Joined: 2010-08-27

#5496549 Posted on: 11/29/2017 08:08 PM

No issue here either.

LesserHellspawn
Senior Member

Posts: 664
Joined: 2010-03-27

#5496578 Posted on: 11/29/2017 09:36 PM

Well, will update now. If I don't report back, my OS drive is shot.

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