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Guru3D.com » News » Microsoft Surface users complain about cover cracks

Microsoft Surface users complain about cover cracks

by Hilbert Hagedoorn on: 11/13/2012 09:12 AM | source: | 13 comment(s)
Microsoft Surface users complain about cover cracks

Electronista noticed that early buyers are complaining about several issues. One of the most widely heard complaints is that the Touch Cover attachment is prone to splitting and fraying, Electronista heard from sources close to the software giant that the return rate on Touch Covers could be as high as one in five. On top of that, users also complain about random muting and audio stuttering on some units while the Surface is in use or in standby.


Electronista's source, a Microsoft retail employee, said that the tablet had seen brisk sales in the weeks since its release. Recently, though, customers have begun returning the Touch Cover, and internal service documentation seems to indicate that about one out of every five Touch Covers is experiencing this hardware issue.

Microsoft according to The Guardian, is replacing faulty covers for free. In a statement to ZDNet, Microsoft acknowledged the issue, saying that they are aware of "a small number of instances of material separation."







« Intel Haswell-ULT low-power chip details · Microsoft Surface users complain about cover cracks · Turtle Beach Call of Duty: Black Ops II Headset »

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lucidus
Senior Member



Posts: 11825
Joined: 2011-12-31

#4453340 Posted on: 11/13/2012 09:16 AM
At least the tablet isn't RROD'ing.

Ven0m
Senior Member



Posts: 1774
Joined: 2005-08-12

#4453349 Posted on: 11/13/2012 09:48 AM
It isn't the best start they could wish for.

PhazeDelta1
Moderator



Posts: 15616
Joined: 2010-09-12

#4453403 Posted on: 11/13/2012 11:20 AM
At least the tablet isn't RROD'ing.



I see what you did there. :nerd:

INSTG8R
Senior Member



Posts: 1659
Joined: 2005-03-18

#4453410 Posted on: 11/13/2012 11:31 AM
I see what you did there. :nerd:


That! :nerd:

MonstroMart
Senior Member



Posts: 876
Joined: 2006-07-06

#4453670 Posted on: 11/13/2012 04:53 PM
Would not it make skating on it a little bit dangerous ?

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