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Guru3D.com » News » FTC Threatens Legal Action Against Sony, Microsoft and others

FTC Threatens Legal Action Against Sony, Microsoft and others

by Hilbert Hagedoorn on: 05/07/2018 06:55 AM | source: | 17 comment(s)
FTC Threatens Legal Action Against Sony, Microsoft and others

That sticker on the back of your console or hardware that says "warranty void if removed". You'll usually find similar messages at the ends of user agreement licenses, essentially, meant to keep customers from getting third-party repairs, voiding their warranty if they do. Well, that's not okay, illegal even.

The FTC have sent out six letters to six major companies in the US warning that this practice is illegal. According to the statement given by the FTC on their website mentions dualshockers:

Unless warrantors provide the parts or services for free or receive a waiver from the FTC, such statements generally are prohibited by the Magnuson-Moss Warranty Act, a law that governs consumer product warranties. Similarly, such statements may be deceptive under the FTC Act.

Thanks to the folks over at Motherboard who obtained copies of the letters, we now know these letters were sent to Sony, Microsoft, Nintendo, Hyundai, HTC, and ASUS. The agency's associate director of marketing practices Lois Greisman sent out the letters on April 9 and gave each company 30 days to change its official warranty policies under threat of possible legal action against the companies. While there's still no word yet on how the companies have responded to the FTC's allegations, it may mean changes to warranty policies from these companies coming soon.







« EK Releases Limited Edition Supremacy EVO water blocks · FTC Threatens Legal Action Against Sony, Microsoft and others · Steam Steam Weekly Top Selling Titles May 7th 2018 »

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Neo Cyrus
Senior Member



Posts: 9688
Joined: 2006-02-14

#5544479 Posted on: 05/07/2018 07:34 AM
About time. Now if it only gets enforced.

Humanoid_1
Senior Member



Posts: 960
Joined: 2009-10-14

#5544492 Posted on: 05/07/2018 09:32 AM
Yeah, some companies like those little stickers a little too much.

I had to break one on my MSI gaming laptop so I could upgrade it's SSDs and RAM for example...
A little research online found some responses from MSI in various forums regarding that issue amounting to "don't worry about the sticker, your warranty will be fine."

They should just not bother with them, than worry & waste people's time.

Irenicus
Senior Member



Posts: 578
Joined: 2015-05-03

#5544495 Posted on: 05/07/2018 09:52 AM
Note that this only applies to the USA. It's actually been illegal for years in some other countries.

NewTRUMP Order
Senior Member



Posts: 495
Joined: 2017-02-04

#5544508 Posted on: 05/07/2018 12:30 PM
Wish this covered, or maybe it does, the car companies. Ever look under your hood and see all those mysterious yellow dots, and lines and such marked all over the engine and the parts? I was told at the car dealership garage that's the equivalent of the void warranty stickers.

DeskStar
Senior Member



Posts: 1115
Joined: 2011-01-11

#5544509 Posted on: 05/07/2018 12:36 PM
Wish this covered, or maybe it does, the car companies. Ever look under your hood and see all those mysterious yellow dots, and lines and such marked all over the engine and the parts? I was told at the car dealership garage that's the equivalent of the void warranty stickers.


I guess if it is a vehicle that kinda makes sense if the warranty is still in place. Why would you take it to anywhere else than the dealership? Or a "certified" place to get them there services done.

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