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WD replaces HGST Ultrastar HDDs after High failure rates
A number of Western Digital disk drives are having problems and need to be replaced. If you have an enterprise-class HGST Ultrastar drive, check with your WD channel supplier if you think you might be affected.
WD spokesman Paul Wooding said:
We have identified a small, isolated population of HGST Ultrastar disk drives demonstrating higher than expected failure rates when used in specific situations and use cases.
WD added: "While the Ultrastar product is meeting our expected field performance overall, we are addressing this specific issue, and working with applicable customers to identify and replace potentially affected drives. Western Digital is focused on delivering high quality products and supporting the needs of our customers."
The Ultrastar series is HGST’s enterprise product series and carry a severe price premium. When it comes to offering reliable drives to its enterprise customers. Drives that are not replaced as part of this recall have a 2M hours MTBF and 5-year warranty with 24×7 availability.
Inolvidable
Member
Posts: 25
Joined: 2017-01-06
Member
Posts: 25
Joined: 2017-01-06
#5393257 Posted on: 02/15/2017 01:25 PM
Wow! I know this kind of things are bound to happen from time to time to any company, even the most reiable ones. So this only incident means nothing.
If reliability rates of HGST HDDs went down over time however, it could mean that WD is messing with the quality of this prestigious brand. Of course it could mean other things. This is just a thought in full speculation mode. I will be paying more attention to reliability rates over the next few reports though just in case.
Wow! I know this kind of things are bound to happen from time to time to any company, even the most reiable ones. So this only incident means nothing.
If reliability rates of HGST HDDs went down over time however, it could mean that WD is messing with the quality of this prestigious brand. Of course it could mean other things. This is just a thought in full speculation mode. I will be paying more attention to reliability rates over the next few reports though just in case.
Irenicus
Senior Member
Posts: 583
Joined: 2015-05-03
Senior Member
Posts: 583
Joined: 2015-05-03
#5393277 Posted on: 02/15/2017 02:16 PM
Wow! I know this kind of things are bound to happen from time to time to any company, even the most reiable ones. So this only incident means nothing.
It hardly means nothing if WD themselves are addressing the problem. Therefore your comment makes no sense and is completely invalid
Wow! I know this kind of things are bound to happen from time to time to any company, even the most reiable ones. So this only incident means nothing.
It hardly means nothing if WD themselves are addressing the problem. Therefore your comment makes no sense and is completely invalid
slyphnier
Senior Member
Posts: 813
Joined: 2009-11-30
Senior Member
Posts: 813
Joined: 2009-11-30
#5393306 Posted on: 02/15/2017 03:14 PM
My WD Caviar green died about two weeks ago. It has been thrashed though and is 5 yrs old. I'm annoyed as I lost some stuff but the drive isn't completely dead so I'm hoping to recuperate some data from it eventually (will need a 2nd PC as it will take days it's so slow now.)
that the best case for mechanical hdd,
any mechanical/hardware failure (head/platter/controller) might not easily recoverable
pcb failure might the lowest risk repair, all you need to get same identic hdd and just replace the pcb board
Wow! I know this kind of things are bound to happen from time to time to any company, even the most reiable ones. So this only incident means nothing.
If reliability rates of HGST HDDs went down over time however, it could mean that WD is messing with the quality of this prestigious brand. Of course it could mean other things. This is just a thought in full speculation mode. I will be paying more attention to reliability rates over the next few reports though just in case.
well i believe if they not really sure what the issue causing failure
they wont even publish recall as it cost money for them
i am guessing there is parts on those hdd giving premature failure
quality wise, i dont think WD messing with low quality parts for enterprise desktop, not make sense with high price + long warranty time
more RMA = more cost to the company, even say they RMA with refurb units
My WD Caviar green died about two weeks ago. It has been thrashed though and is 5 yrs old. I'm annoyed as I lost some stuff but the drive isn't completely dead so I'm hoping to recuperate some data from it eventually (will need a 2nd PC as it will take days it's so slow now.)
that the best case for mechanical hdd,
any mechanical/hardware failure (head/platter/controller) might not easily recoverable
pcb failure might the lowest risk repair, all you need to get same identic hdd and just replace the pcb board
Wow! I know this kind of things are bound to happen from time to time to any company, even the most reiable ones. So this only incident means nothing.
If reliability rates of HGST HDDs went down over time however, it could mean that WD is messing with the quality of this prestigious brand. Of course it could mean other things. This is just a thought in full speculation mode. I will be paying more attention to reliability rates over the next few reports though just in case.
well i believe if they not really sure what the issue causing failure
they wont even publish recall as it cost money for them
i am guessing there is parts on those hdd giving premature failure
quality wise, i dont think WD messing with low quality parts for enterprise desktop, not make sense with high price + long warranty time
more RMA = more cost to the company, even say they RMA with refurb units
Monchis
Senior Member
Posts: 1303
Joined: 2014-06-15
Senior Member
Posts: 1303
Joined: 2014-06-15
#5393430 Posted on: 02/15/2017 07:31 PM
Wow! I know this kind of things are bound to happen from time to time to any company, even the most reiable ones. So this only incident means nothing.
If reliability rates of HGST HDDs went down over time however, it could mean that WD is messing with the quality of this prestigious brand. Of course it could mean other things. This is just a thought in full speculation mode. I will be paying more attention to reliability rates over the next few reports though just in case.
On enterprise hdds?, I don´t remember.
Wow! I know this kind of things are bound to happen from time to time to any company, even the most reiable ones. So this only incident means nothing.
If reliability rates of HGST HDDs went down over time however, it could mean that WD is messing with the quality of this prestigious brand. Of course it could mean other things. This is just a thought in full speculation mode. I will be paying more attention to reliability rates over the next few reports though just in case.
On enterprise hdds?, I don´t remember.
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Senior Member
Posts: 583
Joined: 2015-05-03
My WD Caviar green died about two weeks ago. It has been thrashed though and is 5 yrs old. I'm annoyed as I lost some stuff but the drive isn't completely dead so I'm hoping to recuperate some data from it eventually (will need a 2nd PC as it will take days it's so slow now.)