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Guru3D.com » News » Microsoft resolves issue with Windows 10 disappearing files

Microsoft resolves issue with Windows 10 disappearing files

by Hilbert Hagedoorn on: 10/10/2018 08:37 AM | source: | 44 comment(s)
Microsoft resolves issue with Windows 10 disappearing files

The new Windows 10 October update no longer removes files by accident. Microsoft says it has solved the problem, and that it wants to help users get their files back.

Microsoft says  to have found the cause of the problem. A new update is now being tested among beta users. If that is successful, other users can also download it. The most recent update for the operating system was withdrawn last week when it appeared that users lost documents, photos, and videos after installation.

Microsoft initially asked users not to install the update themselves but decided to stop the roll-out later. According to Microsoft, only a small number of users have lost files. As we reported yesterday already, those who have had bad luck can call a special helpline that Microsoft has set up. The company says it can not guarantee that users will actually get their files back. However, special software can help with this. Until then, users are advised to use their computers as little as possible.







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heffeque
Senior Member



Posts: 4266
Joined: 2003-03-03

#5594631 Posted on: 10/10/2018 09:01 AM
Not deleting personal possibly-non-backed-up files seems like a good idea. "New in Windows 10: Here's a great new feature! We won't delete your wedding pictures!"

fantaskarsef
Senior Member



Posts: 14282
Joined: 2014-07-21

#5594638 Posted on: 10/10/2018 09:10 AM
Until then, users are advised to use their computers as little as possible.


Because that's what happens when m$ is at it's best again... you better not use your PC :D

KissSh0t
Senior Member



Posts: 12287
Joined: 2011-10-22

#5594639 Posted on: 10/10/2018 09:13 AM
If they need room to perform the upgrade instead of deleting user files why not delete unwanted "apps", Microsoft can then shove... I mean re-download them once the upgrade process is complete.

Irenicus
Senior Member



Posts: 612
Joined: 2015-05-03

#5594678 Posted on: 10/10/2018 10:37 AM
Not deleting personal possibly-non-backed-up files seems like a good idea. "New in Windows 10: Here's a great new feature! We won't delete your wedding pictures!"


Honestly, if you're dumb enough that you leave anything important on your C drive and don't move the location of folders such as pictures/mydocs/videos etc then I don't know what to tell you. The only thing on my C drive is windows itself and programs. Everything else is on another partition.

Corrupt^
Senior Member



Posts: 7185
Joined: 2005-12-02

#5594684 Posted on: 10/10/2018 11:01 AM
Honestly, if you're dumb enough that you leave anything important on your C drive and don't move the location of folders such as pictures/mydocs/videos etc then I don't know what to tell you. The only thing on my C drive is windows itself and programs. Everything else is on another partition.


The problem is that this behavior is still the case for every day users. Would've been much more sensible to have PC's with multiple drives to automatically put Documents, Pictures, ... on the 2nd, larger drive or at least ASK users during initial setup.

For us it's common sense mostly though.

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