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Windows 8.1 refuses to boot after Tuesday Update
Last Tuesday Microsoft issued their August updates for fixes and security, unfortunately it renders Windows 8.1 completely to un-bootable for a lot of end-users as they end up with a black failure screen. The issue resides in two updated files. On the Microsoft support forum it rains complaints about the so called August update. Read more after the break.
Users that have a system restore point enabled can retrieve access to the OS in the pre-update state and get Windows going again. Those that have system restore disabled are in a world of hurt and might have to reside to a system OS backup, or revert to a clean install. For those with a system restore point, please make sure that you uninstall the following updates: KB2982791 and the optional update KB2975719 as these are the two responsible for all this.
The problem identifies itself (for those affected) after your system has had two reboots after installing the August update. Microsoft explains that the problems are being investigated and that they are looking for a solution with the team responsible for the KB2982791 and KB2975719 updates.
Yeah ... FAIL.
Update: Looks like a fix may have been found! Here are the steps posted by Voyager72.
After restoring my pc to the pre-patch state, i was able to install these succesfully by taking the following steps:
1. Reboot into safe mode with command prompt
2. Delete fntcache.dat from c:\windows\system32
3. Reboot back to windows 8.1. The fntcache.dat file is auto-recreated.
4. Install the two famous updates and pray
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riardon
Member
Posts: 65
Joined: 2014-05-03
Member
Posts: 65
Joined: 2014-05-03
#4894292 Posted on: 08/15/2014 11:51 AM
I was panicked when I read the this post. TheN I realised I rebooted more than 2 times after the Tuesday update. That's really bad.
I was panicked when I read the this post. TheN I realised I rebooted more than 2 times after the Tuesday update. That's really bad.
southamptonfc
Senior Member
Posts: 2192
Joined: 2006-04-10
Senior Member
Posts: 2192
Joined: 2006-04-10
#4894299 Posted on: 08/15/2014 11:59 AM
WTF is going on in their testing dept?
It would be interesting to know exactly how many people are affected by this before being too critical but this is quite shocking.
WTF is going on in their testing dept?
It would be interesting to know exactly how many people are affected by this before being too critical but this is quite shocking.
fleggy
Senior Member
Posts: 133
Joined: 2012-08-31
Senior Member
Posts: 133
Joined: 2012-08-31
#4894306 Posted on: 08/15/2014 12:05 PM
I'm not sure if I fully understand - first two reboots after this problematic update are OK and the third one can fail?
I'm not sure if I fully understand - first two reboots after this problematic update are OK and the third one can fail?
NAMEk
Senior Member
Posts: 658
Joined: 2006-05-26
Senior Member
Posts: 658
Joined: 2006-05-26
#4894310 Posted on: 08/15/2014 12:14 PM
WTF is going on in their testing dept?
It would be interesting to know exactly how many people are affected by this before being too critical but this is quite shocking.
I don't think they have one. But Microsoft are used to Fails, so nothing shocking here.
WTF is going on in their testing dept?
It would be interesting to know exactly how many people are affected by this before being too critical but this is quite shocking.
I don't think they have one. But Microsoft are used to Fails, so nothing shocking here.
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Senior Member
Posts: 139
Joined: 2006-04-18
Things are not well in the land of Microsoft.
You can only "shake-up" a big machine so much before parts start to fall off.