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Windows 8.1 refuses to boot after Tuesday Update
Last Tuesday Microsoft issued their August updates for fixes and security, unfortunately it renders Windows 8.1 completely to un-bootable for a lot of end-users as they end up with a black failure screen. The issue resides in two updated files. On the Microsoft support forum it rains complaints about the so called August update. Read more after the break.
Users that have a system restore point enabled can retrieve access to the OS in the pre-update state and get Windows going again. Those that have system restore disabled are in a world of hurt and might have to reside to a system OS backup, or revert to a clean install. For those with a system restore point, please make sure that you uninstall the following updates: KB2982791 and the optional update KB2975719 as these are the two responsible for all this.
The problem identifies itself (for those affected) after your system has had two reboots after installing the August update. Microsoft explains that the problems are being investigated and that they are looking for a solution with the team responsible for the KB2982791 and KB2975719 updates.
Yeah ... FAIL.
Update: Looks like a fix may have been found! Here are the steps posted by Voyager72.
After restoring my pc to the pre-patch state, i was able to install these succesfully by taking the following steps:
1. Reboot into safe mode with command prompt
2. Delete fntcache.dat from c:\windows\system32
3. Reboot back to windows 8.1. The fntcache.dat file is auto-recreated.
4. Install the two famous updates and pray
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TheDeeGee
Senior Member
Posts: 7814
Joined: 2010-08-28
Senior Member
Posts: 7814
Joined: 2010-08-28
#4894491 Posted on: 08/15/2014 04:56 PM
Typical Vista 8.1 OS ^^
Typical Vista 8.1 OS ^^
-Tj-
Senior Member
Posts: 17414
Joined: 2012-05-18
Senior Member
Posts: 17414
Joined: 2012-05-18
#4894498 Posted on: 08/15/2014 05:02 PM
No issues here yet and I installed everything, update went smooth.
No issues here yet and I installed everything, update went smooth.
Extraordinary
Senior Member
Posts: 19562
Joined: 2010-04-21
Senior Member
Posts: 19562
Joined: 2010-04-21
#4894500 Posted on: 08/15/2014 05:04 PM
Was all fine for me too until I read this, decided to remove them anyway, system was fine without them, and I cba messing about deleting font caches if I don't have to
No issues here yet and I installed everything, update went smooth.
Was all fine for me too until I read this, decided to remove them anyway, system was fine without them, and I cba messing about deleting font caches if I don't have to
Lane
Senior Member
Posts: 6361
Joined: 2005-02-25
Senior Member
Posts: 6361
Joined: 2005-02-25
#4894512 Posted on: 08/15/2014 05:17 PM
Yesterday i apply the update.. all fine ..
in the evening i power off my PC and reboot 1 hour after ..
BSOD when enter windows: error 0x000050 ( Page file fault in non paging area ).
Impossible to recover, i have just need completely reinstall windows files.
Corrupted win32k.sys file.
impossible to just repair the boot files, normal repair was not working. Its ok it was quickly fixed by reinstall the windows files but well.
Im not on windows 8... it was with windows 7... maybe a pure hasard, but seriously the installation was 100% sure before the update. (never got a crash on months, or anything wrong with this setup ) .
I see at least some little things, i have some specific settings for my SSD ( Including rapidfire ( cache ) .. something have maybe conflict somewhere.
Yesterday i apply the update.. all fine ..
in the evening i power off my PC and reboot 1 hour after ..
BSOD when enter windows: error 0x000050 ( Page file fault in non paging area ).
Impossible to recover, i have just need completely reinstall windows files.
Corrupted win32k.sys file.
impossible to just repair the boot files, normal repair was not working. Its ok it was quickly fixed by reinstall the windows files but well.
Im not on windows 8... it was with windows 7... maybe a pure hasard, but seriously the installation was 100% sure before the update. (never got a crash on months, or anything wrong with this setup ) .
I see at least some little things, i have some specific settings for my SSD ( Including rapidfire ( cache ) .. something have maybe conflict somewhere.
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Member
Posts: 41
Joined: 2010-12-07
Mine won't shut down.
Since the update I have no trouble in starting but the system won't shutdown without the off button on the PC being pressed.