Users Report Microsoft Surface Laptop 3 Laptops Spontaneously crack

by Hilbert Hagedoorn on: 02/20/2020 10:36 AM | source: hardware.info/ | 5 comment(s)

If there is one product series from Microsoft always reaching the news for a reason, it's the Microsoft Surface series, this round users report that their laptop screen is cracking without any real reason or external physical cause.

From the reports, the indication is that end-users with an aluminum-only version of the Surface Laptop 3 suffer from this problem. In the Microsoft forums, employees were initially skeptical about the problems, but since it is no longer an isolated case, Microsoft employees are now investigating the issue.

Reports of this issue are growing. Here’s a partial list of complaint threads:

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reix2x
Senior Member

Posts: 653
Joined: 2010-01-20

#5762035 Posted on: 02/20/2020 01:56 PM

It could be too tight hinches, I have seen this before in my work, on some HP and Lenovo laptops.. Hard hinches give you the feeling of good quality but you have to had the rigidity for it.

asturur
Senior Member

Posts: 1314
Joined: 2010-05-12

#5762083 Posted on: 02/20/2020 03:52 PM

For me the last great Microsoft hardware, still working today, was the microsoft sidewinder 3d pro.

MBTP
Senior Member

Posts: 142
Joined: 2015-05-25

#5762096 Posted on: 02/20/2020 04:34 PM

Wooooow, i'm just mindblown! MS surface line has been a shame at every new device , i had so much desire for this series, now i'm really afraid of buying anything from MS ever again. This is design problem, again, ridiculous for a company of the size and R&D that MS has.

EspHack
Senior Member

Posts: 2768
Joined: 2010-01-03

#5762307 Posted on: 02/21/2020 09:11 AM

oh thats probably the newest borked WU /s

but seriously, sounds like a hard metal casing going through metal expansion with very little tolerances ends up cracking this glass sheet, what a surprise

DLD
Senior Member

Posts: 887
Joined: 2002-09-14

#5763174 Posted on: 02/25/2020 02:54 AM

Every m$'s piece of hardware is a failure.

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