Things are diving nose down, Sony removed CD Projekt  Cyberpunk 2077 from its PlayStation Store and is offering full refunds, taking unusual steps to relieve customers furious about bugs plaguing one of the year’s most highly anticipated games.

On Thursday night, the PlayStation support Twitter account tweeted, "[Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund."

The PlayStation site confirmed the removal with the note: "SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice." 

The game's performance on consoles (and PC) has elicited stringent criticism from the press as well as consumers on social media. Gamers have highlighted how the PS4, Xbox One and even PS5 versions of the game would routinely crash witth gameplay littered with bugs. 

It’s unusual for any title to be removed from stores so soon after release. Previous examples include Square Enix Holdings Co.’s Final Fantasy XIV, which was taken offline for an overhaul following its disastrous 2010 launch, and Amazon.com Inc.’s Crucible, pulledfrom PC stores earlier this year and finally canceled.