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Seasonic Issues Warning: FOCUS PLUS PSU has GPU Compatibility Issues
Here's something you do not see that often, Seasonic confirmed that their FOCUS PLUS power supplies can have issues with certain graphics cards resulting in black screens under GPU stress, the issue seems related to high ripple under GPU load.
The solution is quite simple though, some modified PCIe cables with enhanced shielding make the problem go away":
-- Seasonic --
FOCUS PLUS and GPU potential compatibility issues
We have been notified, in limited instances, where some issues may occur when a FOCUS power supply is used in conjunction with certain high power consumption GPU or brand of VGA cards. If you experience possible compatibility issues, please check the below information and contact us for further assistance:
FOCUS PLUS & ASUS GTX970 STRIX: In very limited instances black screen may occur under heavy VGA usage. Current testing showed that certain VGA cards may emit higher than normal ripple when under heavy load and using a modified PCIe cables with enhanced shielding resolved the issue.
FOCUS PLUS & Vega 56/64: For units with serial numbers before January 2018, in rare instances, possible system shutdown may occur when GPU is under heavy load. This is possibly caused by higher than normal peak current emitted by this particular range of GPU's when under heavy load triggering the PSU’s internal protection safety.
Seasonic Raises USA MSRP for Power Supplies As they are fabbed in China - 11/06/2018 09:14 AM
Interesting, on the Seasonic website there is an announcement that prices of their power supplies are going up. There is a reason given, and that it looks to be the results of the US import tariff ta...
Seasonic Releases AirTouch power supply with impressive cooling and free PSU tester - 07/16/2018 06:51 PM
Seasonic released the Prime AirTouch power supply, currently only available in a 850 wattmodel the red-black themed power supply houses a five-stage Hybrid Fan Controller, which regulates the cooling...
Seasonic Launches PRIME SnowSilent PSU Series - 04/16/2018 08:46 AM
The Seasonic SnowSilent Series has been a favorite of modern, tech savvy audiences, with its chic, yet minimalistic look. The Series continues on as member of the new PRIME Family with three models: t...
Seasonic Presents the PRIME Ultra Power Supplies - 09/20/2017 02:08 PM
As graphics cards and motherboards become more efficient, their ever-decreasing power consumption has called for a new power rating variant. The introduction of the PRIME Ultra 550 W Platinum- and Gol...
Review: Topre Realforce RGB Keyboard (Seasonic) - 04/14/2017 02:43 PM
The Realforce RGB is Topre's first mainstream keyboard. For the uninitiated, Topre is both a company and a type of switch. Its pronounced toe-poo-reh, and is short for Tokyo Press Kogyo, a large Japa...
Noisiv
Senior Member
Posts: 6607
Joined: 2010-11-16
Senior Member
Posts: 6607
Joined: 2010-11-16
#5609706 Posted on: 11/22/2018 10:57 AM
And that's most you can do: Do your research and cover yourself with the longest possible warranty.
Focus Plus was on my radar. Because of the fanless mode and the overall quality.
Went for HX750i because of C-Link... I think
Do your research...haha. What usually follows is:
Google Trilateral Commission, Bilderberg Group
or Google Frankfurt School
research
To become an expert on something after having done a Google search and 10 minutes reading on the internet.
I was doing some "research" on 17th century painters last night.
Huh, I actually have a Seasonic Focus Plus Platinum (650W). Well, I own neither a 970 STRIX, nor any of the two AMD cards. Still, this isn't good to hear. I bought this PSU because of glowing reviews, and it has performed admirably. Thankfully it has a 10 year warranty, and these issues should be covered by it.
And that's most you can do: Do your research and cover yourself with the longest possible warranty.
Focus Plus was on my radar. Because of the fanless mode and the overall quality.
Went for HX750i because of C-Link... I think
Do your research...haha. What usually follows is:
Google Trilateral Commission, Bilderberg Group
or Google Frankfurt School
research
To become an expert on something after having done a Google search and 10 minutes reading on the internet.
I was doing some "research" on 17th century painters last night.
fantaskarsef
Senior Member
Posts: 10470
Joined: 2014-07-21
Senior Member
Posts: 10470
Joined: 2014-07-21
#5609709 Posted on: 11/22/2018 11:16 AM
Bought a Focus Plus for my Ryzen 2400G HTPC build. Didn't work at all. Have to RMA it I guess.
Anecdotally, my old Seasonic worked flawlessly, it's just some 5 years old, hence I wanted to replace it.
Bought a Focus Plus for my Ryzen 2400G HTPC build. Didn't work at all. Have to RMA it I guess.
Anecdotally, my old Seasonic worked flawlessly, it's just some 5 years old, hence I wanted to replace it.
slyphnier
Senior Member
Posts: 603
Joined: 2009-11-30
Senior Member
Posts: 603
Joined: 2009-11-30
#5609743 Posted on: 11/22/2018 02:29 PM
long period warranty still bad if RMA service is poor
so imo get one with good RMA service
luckily in my place corsair and seasonic have good RMA service, and as their not far from my area, i can drive to distributor/RMA service, and get replaced almost instantly
other brands that available not as good as them in RMA process
incase like this (compability issue) i bet i can discuss for model change or upgrade (i have to pay for upgrade though)
long period warranty still bad if RMA service is poor
so imo get one with good RMA service
luckily in my place corsair and seasonic have good RMA service, and as their not far from my area, i can drive to distributor/RMA service, and get replaced almost instantly
other brands that available not as good as them in RMA process
incase like this (compability issue) i bet i can discuss for model change or upgrade (i have to pay for upgrade though)
MegaFalloutFan
Senior Member
Posts: 515
Joined: 2015-06-27
Senior Member
Posts: 515
Joined: 2015-06-27
#5609850 Posted on: 11/22/2018 08:24 PM
I have Sesonic Platinum 860W SS-860XP and Today every time i opened a movie in fullscren in MPC + MADVR, my PC would reboot.
Doing 3D benchmark had no effect, using windows media also had no effect, I reset the MPC and now it works but Without MADVR .
It happened one time couple of days ago and a week ago it happened during opening web page tab.
I posted some posts but people says that 860w is good enough for 2080ti + 9900k plus 5 HDDS and otehr crap that I have like 480gb optane and 1tb nvme
EDIT: I opened my mouth too soon, after posting the initial message i opened furmark and got a reboot after 4 seconds
I have Sesonic Platinum 860W SS-860XP and Today every time i opened a movie in fullscren in MPC + MADVR, my PC would reboot.
Doing 3D benchmark had no effect, using windows media also had no effect, I reset the MPC and now it works but Without MADVR .
It happened one time couple of days ago and a week ago it happened during opening web page tab.
I posted some posts but people says that 860w is good enough for 2080ti + 9900k plus 5 HDDS and otehr crap that I have like 480gb optane and 1tb nvme
EDIT: I opened my mouth too soon, after posting the initial message i opened furmark and got a reboot after 4 seconds
KissSh0t
Senior Member
Posts: 6806
Joined: 2011-10-22
Senior Member
Posts: 6806
Joined: 2011-10-22
#5609867 Posted on: 11/22/2018 09:54 PM
Bought a Focus Plus for my Ryzen 2400G HTPC build. Didn't work at all. Have to RMA it I guess.
Anecdotally, my old Seasonic worked flawlessly, it's just some 5 years old, hence I wanted to replace it.
I know it's a little unrelated but you just made me think of it, after getting a new powersupply I got one of those power protection boards to protect my pc from electrical surge, do you have one of those? worth getting in my opinion.... it's just a 4 plug out one > pc power supply > monitor > audio > extra for whatever else...
xD
Bought a Focus Plus for my Ryzen 2400G HTPC build. Didn't work at all. Have to RMA it I guess.
Anecdotally, my old Seasonic worked flawlessly, it's just some 5 years old, hence I wanted to replace it.
I know it's a little unrelated but you just made me think of it, after getting a new powersupply I got one of those power protection boards to protect my pc from electrical surge, do you have one of those? worth getting in my opinion.... it's just a 4 plug out one > pc power supply > monitor > audio > extra for whatever else...
xD
slyphnier
Senior Member
Posts: 603
Joined: 2009-11-30
Senior Member
Posts: 603
Joined: 2009-11-30
#5609874 Posted on: 11/22/2018 10:13 PM
I know it's a little unrelated but you just made me think of it, after getting a new powersupply I got one of those power protection boards to protect my pc from electrical surge, do you have one of those? worth getting in my opinion.... it's just a 4 plug out one > pc power supply > monitor > audio > extra for whatever else...
xD
for some electrical surge it can help... those surge-protector basically using MOV to absorb the surge power
it wont help for thunder surge that over 1billion joules
anyway rather than simple MOV filter, why not get a good UPS with AVR (Automatic Voltage Regulator) ... it should have surge-protector also so give much better power-line
I know it's a little unrelated but you just made me think of it, after getting a new powersupply I got one of those power protection boards to protect my pc from electrical surge, do you have one of those? worth getting in my opinion.... it's just a 4 plug out one > pc power supply > monitor > audio > extra for whatever else...
xD
for some electrical surge it can help... those surge-protector basically using MOV to absorb the surge power
it wont help for thunder surge that over 1billion joules
anyway rather than simple MOV filter, why not get a good UPS with AVR (Automatic Voltage Regulator) ... it should have surge-protector also so give much better power-line
spectatorx
Senior Member
Posts: 701
Joined: 2012-05-24
Senior Member
Posts: 701
Joined: 2012-05-24
#5609894 Posted on: 11/22/2018 10:58 PM
I have Sesonic Platinum 860W SS-860XP and Today every time i opened a movie in fullscren in MPC + MADVR, my PC would reboot.
Doing 3D benchmark had no effect, using windows media also had no effect, I reset the MPC and now it works but Without MADVR .
It happened one time couple of days ago and a week ago it happened during opening web page tab.
I posted some posts but people says that 860w is good enough for 2080ti + 9900k plus 5 HDDS and otehr crap that I have like 480gb optane and 1tb nvme
EDIT: I opened my mouth too soon, after posting the initial message i opened furmark and got a reboot after 4 seconds
IMO seems more like gpu issue than psu. Problems you describe are gpu dependant, adding to it recent news about issues with 2080TIs i would assume your gpu is faulty. RMA it asap.
I have Sesonic Platinum 860W SS-860XP and Today every time i opened a movie in fullscren in MPC + MADVR, my PC would reboot.
Doing 3D benchmark had no effect, using windows media also had no effect, I reset the MPC and now it works but Without MADVR .
It happened one time couple of days ago and a week ago it happened during opening web page tab.
I posted some posts but people says that 860w is good enough for 2080ti + 9900k plus 5 HDDS and otehr crap that I have like 480gb optane and 1tb nvme
EDIT: I opened my mouth too soon, after posting the initial message i opened furmark and got a reboot after 4 seconds
IMO seems more like gpu issue than psu. Problems you describe are gpu dependant, adding to it recent news about issues with 2080TIs i would assume your gpu is faulty. RMA it asap.
KissSh0t
Senior Member
Posts: 6806
Joined: 2011-10-22
Senior Member
Posts: 6806
Joined: 2011-10-22
#5609895 Posted on: 11/22/2018 10:59 PM
for some electrical surge it can help... those surge-protector basically using MOV to absorb the surge power
it wont help for thunder surge that over 1billion joules
anyway rather than simple MOV filter, why not get a good UPS with AVR (Automatic Voltage Regulator) ... it should have surge-protector also so give much better power-line
That's over kill for me haha.
for some electrical surge it can help... those surge-protector basically using MOV to absorb the surge power
it wont help for thunder surge that over 1billion joules
anyway rather than simple MOV filter, why not get a good UPS with AVR (Automatic Voltage Regulator) ... it should have surge-protector also so give much better power-line
That's over kill for me haha.
Babel-17
Senior Member
Posts: 115
Joined: 2001-12-07
Senior Member
Posts: 115
Joined: 2001-12-07
#5609896 Posted on: 11/22/2018 11:04 PM
IIRC, the reviewer Oklahoma Wolf at the JonnyGURU site has several times made a point of noting that power supplies shouldn't supply two eight pin connectors on the same cable that connects to a video card unless they are using the heavier than normal gauge of cabling. He's noted how some cards can draw over the specification of 150 watts per eight pin connection, so you can end up with well over 300 watts getting drawn on that cable, and the lower gauge ones have sometimes been reported as having melted at the PSU.
So yeah, I can see rippling as also being a symptom of an overload. Some PSUs offer cables with just a single six plus two connection for the gpu. They can handle cards that draw over the specification, even without them having a heavier gauge.
IIRC, the reviewer Oklahoma Wolf at the JonnyGURU site has several times made a point of noting that power supplies shouldn't supply two eight pin connectors on the same cable that connects to a video card unless they are using the heavier than normal gauge of cabling. He's noted how some cards can draw over the specification of 150 watts per eight pin connection, so you can end up with well over 300 watts getting drawn on that cable, and the lower gauge ones have sometimes been reported as having melted at the PSU.
So yeah, I can see rippling as also being a symptom of an overload. Some PSUs offer cables with just a single six plus two connection for the gpu. They can handle cards that draw over the specification, even without them having a heavier gauge.
fantaskarsef
Senior Member
Posts: 10470
Joined: 2014-07-21
Senior Member
Posts: 10470
Joined: 2014-07-21
#5610002 Posted on: 11/23/2018 12:50 PM
I know it's a little unrelated but you just made me think of it, after getting a new powersupply I got one of those power protection boards to protect my pc from electrical surge, do you have one of those? worth getting in my opinion.... it's just a 4 plug out one > pc power supply > monitor > audio > extra for whatever else...
xD
for some electrical surge it can help... those surge-protector basically using MOV to absorb the surge power
it wont help for thunder surge that over 1billion joules
anyway rather than simple MOV filter, why not get a good UPS with AVR (Automatic Voltage Regulator) ... it should have surge-protector also so give much better power-line
hehe thanks for your consideration guys, first I got one of those for each of my rig (gaming and HTPC), and my house has got a lightning rod (they all have here by law)
I know it's a little unrelated but you just made me think of it, after getting a new powersupply I got one of those power protection boards to protect my pc from electrical surge, do you have one of those? worth getting in my opinion.... it's just a 4 plug out one > pc power supply > monitor > audio > extra for whatever else...
xD
for some electrical surge it can help... those surge-protector basically using MOV to absorb the surge power
it wont help for thunder surge that over 1billion joules
anyway rather than simple MOV filter, why not get a good UPS with AVR (Automatic Voltage Regulator) ... it should have surge-protector also so give much better power-line
hehe thanks for your consideration guys, first I got one of those for each of my rig (gaming and HTPC), and my house has got a lightning rod (they all have here by law)
Johnyyy
Junior Member
Posts: 2
Joined: 2018-12-07
Junior Member
Posts: 2
Joined: 2018-12-07
#5614603 Posted on: 12/07/2018 02:25 AM
I just upgraded my system and along with other parts got a focus ssr-750fx, it's paired with my strix 1080ti. I'm gonna run some gpu benchmarks/stress tests to see how repeatable the issue is.
EDIT: Before posting I've experienced the issue three times(maybe two), once or twice when only browsing the web and using discord
Could I possibly get a link to suggested Pcie cables that may fix the issue.
I just upgraded my system and along with other parts got a focus ssr-750fx, it's paired with my strix 1080ti. I'm gonna run some gpu benchmarks/stress tests to see how repeatable the issue is.
EDIT: Before posting I've experienced the issue three times(maybe two), once or twice when only browsing the web and using discord
Could I possibly get a link to suggested Pcie cables that may fix the issue.
K.S.
Senior Member
Posts: 1289
Joined: 2009-06-07
Senior Member
Posts: 1289
Joined: 2009-06-07
#5614620 Posted on: 12/07/2018 02:59 AM
I just upgraded my system and along with other parts got a focus ssr-750fx, it's paired with my strix 1080ti. I'm gonna run some gpu benchmarks/stress tests to see how repeatable the issue is.
EDIT: Before posting I've experienced the issue three times(maybe two), once or twice when only browsing the web and using discord
Hi Johnyyy, Welcome to Guru3d! Mind me asking - You said you just upgraded - you are outside of return period?
EDIT: For reference sake below is Seasonic's Webpage on compatibility issues with this PSU including contact information. Lastly, the Seasonic Warranty page.
FOCUS PLUS and GPU potential compatibility issues
How to invoke my warranty?
Could I possibly get a link to suggested Pcie cables that may fix the issue.
These should work with the Seasonic FOCUS Plus according to my research.
From Corsair - Premium Individually Sleeved PCIe Cables with Single Connector, Type 4 (Generation 3)
I just upgraded my system and along with other parts got a focus ssr-750fx, it's paired with my strix 1080ti. I'm gonna run some gpu benchmarks/stress tests to see how repeatable the issue is.
EDIT: Before posting I've experienced the issue three times(maybe two), once or twice when only browsing the web and using discord
Hi Johnyyy, Welcome to Guru3d! Mind me asking - You said you just upgraded - you are outside of return period?
EDIT: For reference sake below is Seasonic's Webpage on compatibility issues with this PSU including contact information. Lastly, the Seasonic Warranty page.
FOCUS PLUS and GPU potential compatibility issues
How to invoke my warranty?
Could I possibly get a link to suggested Pcie cables that may fix the issue.
These should work with the Seasonic FOCUS Plus according to my research.
From Corsair - Premium Individually Sleeved PCIe Cables with Single Connector, Type 4 (Generation 3)
Johnyyy
Junior Member
Posts: 2
Joined: 2018-12-07
Junior Member
Posts: 2
Joined: 2018-12-07
#5615319 Posted on: 12/09/2018 05:16 AM
I'm still within the return period, but I'd like to keep this psu if possible, as it's good value, good quality and similar designs(750w, full modular,etc ) are, from what I've seem, usually a bit more in price. Depending on neweggs take on the issue I may also be required to pay a restock fee.
Thanks for the links and info. I may give some different cables a try.
Hi Johnyyy, Welcome to Guru3d! Mind me asking - You said you just upgraded - you are outside of return period?
I'm still within the return period, but I'd like to keep this psu if possible, as it's good value, good quality and similar designs(750w, full modular,etc ) are, from what I've seem, usually a bit more in price. Depending on neweggs take on the issue I may also be required to pay a restock fee.
Thanks for the links and info. I may give some different cables a try.
Click here to post a comment for this news story on the message forum.
Senior Member
Posts: 569
Joined: 2018-08-29
Huh, I actually have a Seasonic Focus Plus Platinum (650W). Well, I own neither a 970 STRIX, nor any of the two AMD cards. Still, this isn't good to hear. I bought this PSU because of glowing reviews, and it has performed admirably. Thankfully it has a 10 year warranty, and these issues should be covered by it.