Microsoft resolves issue with Windows 10 disappearing files

by Hilbert Hagedoorn on: 10/10/2018 08:37 AM | source: | 44 comment(s)

The new Windows 10 October update no longer removes files by accident. Microsoft says it has solved the problem, and that it wants to help users get their files back.

Microsoft says to have found the cause of the problem. A new update is now being tested among beta users. If that is successful, other users can also download it. The most recent update for the operating system was withdrawn last week when it appeared that users lost documents, photos, and videos after installation.

Microsoft initially asked users not to install the update themselves but decided to stop the roll-out later. According to Microsoft, only a small number of users have lost files. As we reported yesterday already, those who have had bad luck can call a special helpline that Microsoft has set up. The company says it can not guarantee that users will actually get their files back. However, special software can help with this. Until then, users are advised to use their computers as little as possible.

Related Stories

Microsoft can recover lost files Windows 10 October 2018 Update - But You Need To Call Them - 10/09/2018 08:40 AM
Wowzers, so remember the news-item we wrote a couple of days ago, Micsofot halting the Fall update due to people losing files and documents? Well, the good news is that the files can be recovered, h...

Microsoft halts Windows October 2018 update due to missing user files - 10/07/2018 09:43 AM
Microsoft has paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as they investigate reports of users missing some files after updating....

Microsoft Announces New 8th Gen Intel Core-Powered Surface Pro 6 and Surface Laptop 2 - 10/03/2018 08:01 AM
Microsoft announced the all-new Surface Pro 6 and Surface Laptop, according to them both faster than ever with the latest 8th Generation Intel Core processors. The Surface Pro 6 and Surface Laptop 2 a...

(0day) Microsoft Windows Jet Database Engine Vulnerability - 09/24/2018 08:29 AM
According to the an advisory released by Zero Day Initiative (ZDI), the vulnerability is due to a problem with the management of indexes in the Jet database engine that, if exploited successfully, c...

New Microsoft/Intel microcode update KB4100347 breaks Haswell-E and Broadwell-E overclocks - 09/23/2018 08:40 AM
Multiple users on the X99 platform have confirmed and are reporting that their tweaks and overclocks are no longer working after they got Microsoft update KB4100347 installed. This is an Intel Meltdo...

9 pages « 2 3 4 5 > »

Grimbarian
Senior Member

Posts: 1739
Joined: 2007-10-07

#5594713 Posted on: 10/10/2018 12:35 PM

What about breaking crucial modding tools such as FrostyTools suite (for running Frostbite games with mods) or CGF Explorer for modding Fifa.

HybOj
Senior Member

Posts: 208
Joined: 2016-03-18

#5594735 Posted on: 10/10/2018 01:36 PM

No such a problem on Win 7 x64 Sp1. I will wait till Windows 10 gets out of the public beta stage during the following X years.

RzrTrek
Senior Member

Posts: 2513
Joined: 2012-04-16

#5594739 Posted on: 10/10/2018 01:45 PM

One of the tech guys I follow on youtube called the microsoft support on monday and they didn't have a clue what he was talking about.

joe187
Senior Member

Posts: 485
Joined: 2003-01-04

#5594767 Posted on: 10/10/2018 03:14 PM

Dear Microsoft :
IYeah, how does something as major & detrimental as this bug, and its UNMISTAKABLY-NOTICEABLE and IMMEDIATE effects, go "unnoticed" by Microsoft itself and its 131,000 global employees? :mad:

How much could it cost? Put a few nerds in a room and test shit. Imagine that! :eek:

-Tj-
Senior Member

Posts: 17160
Joined: 2012-05-18

#5594773 Posted on: 10/10/2018 03:32 PM

I am tech savvy and I still use those default locations, dunno why should I be now dumb not to make a backup, its ms that's dumb here.

9 pages « 2 3 4 5 > »

Post New Comment

Click here to post a comment for this news story on the message forum.