Microsoft Replacing Surface 4 Pro models that have screen issues after update

by Hilbert Hagedoorn on: 11/19/2018 10:39 AM | source: tweakers.net | 6 comment(s)

It looks like the Microsoft Surface 4 Pro has a bit of an issue after an update that was applied in July users have been reporting display issues. It seems that the problem is so far fetched that Microsoft now physically is replacing the units.

The big problem is that after the update, the touch screen has stopped working, Reinstalling Windows does not solve the issue and updating to new firmware versions neither. Microsoft's customer service mentions it actually has to do with the size of the old firmware version versus the new one, which is overwritten and causes a failure.

Multiple users now report that Microsoft is swapping out the effected Surface Pro 4's for a new one, even if the warranty period had already expired.

Related Stories

Microsoft patches actively exploited leak and 61 other vulnerabilities - 11/15/2018 09:50 AM
Last Tuesday Microsoft rolled out a new series of patches, one of them was an actively exploited leak in Windows, an attacker with access to the system could elevate his privileges. In total, Microsof...

Microsoft acquires Obsidian and inXile - 11/12/2018 09:40 AM
Microsoft has announced that it has acquired Fallout: New Vegas and Pillars of Eternity developer Obsidian Entertainment, as well as Wasteland and The Bard&rsquo;s Tale developer inXile ...

New Microsoft Bug Invalidates Windows 10 Pro Licenses - 11/09/2018 10:35 AM
A new week, a new Windows 10 bug. As it seems there is an issue specific towards Windows 10 Pro license holders, for a number of people the license deactivates itself rendering the Windows 10 build u...

Microsoft patches 50 vulnerabilities incl a Zero Day Issue - 10/11/2018 09:00 AM
It was patch Tuesday yesterday and if you have not done so, you should grab that update alright as Microsoft addressed 50 vulnerabilities including a zero-day vulnerability....

Microsoft resolves issue with Windows 10 disappearing files - 10/10/2018 08:37 AM
The new Windows 10 October update no longer removes files by accident. Microsoft says it has solved the problem, and that it wants to help users get their files back....

2 pages 1 2

jbmcmillan
Senior Member

Posts: 2747
Joined: 2002-11-28

#5608792 Posted on: 11/19/2018 09:03 PM

I'm not one of the usual M$ bashers but that one is ridiculous. Good on them replacing units but something that is their own product and they bork it is beyond stupid.

Dimitrios1983
Senior Member

Posts: 254
Joined: 2018-03-01

#5608802 Posted on: 11/19/2018 09:22 PM

When a software company needs to fix it's software issues and resorts to replacing the hardware you know it's really bad lol.

Cave Waverider
Senior Member

Posts: 986
Joined: 2010-07-25

#5608829 Posted on: 11/19/2018 10:44 PM

I remember that Windows 10 has had a bad habit of overwriting the EDID information of monitors with invalid one on some older laptops and some older monitors when it launched, ruining the screens. Sounds like this is similar. I wonder who had the bright idea allowing Windows to automatically write firmware/BIOS/etc.. It can only lead to trouble.

insp1re2600
Senior Member

Posts: 1248
Joined: 2018-01-03

#5608839 Posted on: 11/20/2018 12:09 AM

Thankfully didn't experience this on my pro 4

xendrome
Junior Member

Posts: 8
Joined: 2016-02-15

#5608842 Posted on: 11/20/2018 12:21 AM

Since this was totally left out of the story here is the link to the issue - https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfupdate/surface-pro-4-broken-after-26th-july-update/db8dcfd0-e033-443c-a01f-1a62a075f71f

2 pages 1 2

Post New Comment

Click here to post a comment for this news story on the message forum.