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Guru3D.com » News » LG UltraFine 5K monitor rendered useless with nearby wireless router

LG UltraFine 5K monitor rendered useless with nearby wireless router

by Hilbert Hagedoorn on: 01/31/2017 10:41 AM | source: | 7 comment(s)
LG UltraFine 5K monitor rendered useless with nearby wireless router

And here the second 'whoops' for today. When introduced the LG UltraFine 5K monitor they probably did not see this one coming. It seems the monitor isn't working properly if there is a wifi router, access-point or other wireless units nearby, roughly in a 2 meter range. 

The 5120 x 2880 Display screen becomes unusable when positioned within 6.6-feet of a router reports 9to mac.

Right out of the box, UltraFine 5K Display was hardly usable as it would consistently disconnect and even freeze my MacBook Pro which made it unusable for work on Thursday and Friday. Connecting it to my MacBook Pro consistently resulted in needing to reboot my machine to continue working.

My MacBook Pro is primarily used in my home office where my router (latest Apple AirPort Extreme) is also located. A review for the LG display on Apple’s website clued me in to the router potentially being the issue.

After testing UltraFine 5K Display in another room without issue, I contacted LG customer service and explained that my monitor works in one room but disconnected in another room without suggesting to support that the problem could be the router.

Support responded by recommending I use the monitor away from a router as they can cause performance issues with this monitor. 

I moved my router from the office to the living room and tested UltraFine 5K Display with my MacBook Pro on my desk and found that it stayed connected  in this spot for the first time.

Since moving the router to another room, UltraFine 5K Display has remained connected without issue. 

Using a router near a MacBook and external display is likely common, however, so be aware of this issue if you’re experiencing problems yourself or considering purchasing UltraFine 5K Display.

LG support says the router issue only affects its 5K monitors and no other LG displays. Without more 5K monitors on the market to test, it’s unclear if this limitation will be hardware specific or an issue in all external 5K displays coming soon. 

It’s not a major issue for me to have the router located in the living room rather than the office, although some homes or workspaces may not be able to reasonably accommodate the 6.6-feet distance needed to ensure reliable performance.

The bigger problem for new customers is knowing why UltraFine 5K Display may not be working properly when used near a router.

LG recognizes the problem in an email to 9to5Mac (see screenshots below). While it seems that other monitors from LG are not affected by this specific problem, the manufacturer does indicate that routers "may be able to affect the operation of the monitor." The company recommends that monitors be placed at least two meters from a router.

9to5Mac writes the problem disappeared when the monitor was moved to another room.



LG UltraFine 5K monitor rendered useless with nearby wireless router LG UltraFine 5K monitor rendered useless with nearby wireless router LG UltraFine 5K monitor rendered useless with nearby wireless router




« Sony Bravia smart TVs Bricked After Android Lollipop Update · LG UltraFine 5K monitor rendered useless with nearby wireless router · Review: BitFenix Shogun »

2 pages 1 2


thatguy91
Senior Member



Posts: 6640
Joined: 2010-08-27

#5386862 Posted on: 01/31/2017 10:40 AM
So if you plug your computer directly into the router and use the wifi for other devices, you basically will have to buy a much, much longer LAN cable, and other cables, and hide it away somewhere if using this monitor? Is it 2.4 GHz or 5 GHz that is affected, or both? Technically phones with wifi turned would cause the issue as well, but I guess the output power isn't great enough to be an issue. Same with bluetooth etc.

sammarbella
Senior Member



Posts: 3929
Joined: 2014-12-09

#5386864 Posted on: 01/31/2017 10:40 AM
(Former) LG's product design employee at work:



SirDremor
Senior Member



Posts: 586
Joined: 2008-06-20

#5386879 Posted on: 01/31/2017 11:26 AM
Sorry, I have no pity for such users.

If they are "smart" to buy Apple-only devices (apparantly thinking how great they are, when they are definitely not), then they can only blame themselves.

Zeka
Member



Posts: 90
Joined: 2016-09-27

#5386887 Posted on: 01/31/2017 11:49 AM
This is a big issue for LG. Monitor that is useless next to a router???

I'm not a fan of Apple's overpriced products, but I don't think this would happen if he purchased Apple Display...

ChisChas
Senior Member



Posts: 256
Joined: 2013-08-27

#5386974 Posted on: 01/31/2017 03:29 PM
This monitor is described as an 'Ultrafine 5K monitor' but the resolution is printed as 2K in the article?

Is this a typo, Hilbert?

2 pages 1 2


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