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Guru3D.com » News » Issues With the RX 7900 XTX 110C Hotspot - Response from AMD

Issues With the RX 7900 XTX 110C Hotspot - Response from AMD

by Hilbert Hagedoorn on: 12/30/2022 09:53 AM | source: | 158 comment(s)
Issues With the RX 7900 XTX 110C Hotspot - Response from AMD

AMD has given a statement in response to the reports of issues that users have experienced with the Radeon RX 7900 XTX graphics cards. In a nutshell, the chipmaker encouragesaffected consumers to contact support.

Even though it is one of the best graphics cards available, the Radeon RX 7900 XTX, variants that are "Made By AMD" (MBA) appear to have issues with overheating. According to user comments, the RDNA 3 graphics card exhibits this behaviour even with the cooling fans at full speed, whereas the reference design had hotspots that peaked at 110 degrees Celsius.

"We are aware that a limited number of users are experiencing unexpected thermal throttling on AMD Radeon RX 7900 XTX graphics cards (reference models made by AMD). Users experiencing unexpected thermal throttling of an AMD Radeon RX 7900 XTX should contact AMD Support(opens in new tab)," stated AMD

According to AMD, the junction temperature for the Radeon RX 7900 XTX should be kept at a standard level of 110 degrees Celsius. On the other hand, the current theory suggests that unequal contact pressure from the cool plate might be to blame for the overheating issue that affects reference Radeon RX 7900 XTX graphics cards. Repasting the TIM or replacing it with a thermal pad is suggested as a potential remedy by a number of uses. In spite of this, the team at AMD is presently looking into the problem, while the team at PowerColor has begun collecting customer feedback to assist in the inquiry.

AMD has not provided a definitive timeframe for when we can anticipate receiving guidance on the issue. In the meanwhile, the chipmaker has instructed users who are affected to get in touch with the support team of the company. It has been claimed that many customers have sent their Radeon RX 7900 XTX graphics cards back to AMD or the merchant.

 







« Updated: Nvidia GeForce RTX 4070 Ti would cost $799 · Issues With the RX 7900 XTX 110C Hotspot - Response from AMD · Gigabyte calls back G27F 2 Gaming Monitors - but doesn't say why »

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fantaskarsef
Senior Member



Posts: 14623
Joined: 2014-07-21

#6088373 Posted on: 12/30/2022 09:54 AM
Yeah... I couldn't imagine a card that throttles out of the box running like intended.
But they're basically just saying "RMA it" right now, and we do have seen denied requests for that in relation to junction temp already.
So, next chapter of this story is here.

Stormyandcold
Senior Member



Posts: 5844
Joined: 2003-09-15

#6088376 Posted on: 12/30/2022 09:57 AM
I thought this was normal for AMD cards? I must be getting old because I swear AMD and hot GPUs were synonymous with each other. Isn't this why when content creators do Nvidia and AMD comparisons of old cards that it's always harder to find working AMD examples?

cucaulay malkin
Senior Member



Posts: 8187
Joined: 2020-08-03

#6088377 Posted on: 12/30/2022 09:58 AM
Wait for stock, overpay at your retailer, RMA within two weeks.
the reference cards look amazing, but first there's the power, then this.

moo100times
Senior Member



Posts: 420
Joined: 2012-06-24

#6088393 Posted on: 12/30/2022 10:33 AM
That's disappointing. Any news on the 7900xt having similar issues?

Stratos2k22
Member



Posts: 27
Joined: 2022-11-17

#6088399 Posted on: 12/30/2022 11:08 AM
NV release the 40 series.
Users: OMG 3,5-4 slot big brick VGA!! Booooo!!!
AMD release the 70 series.
Users: Finally a 2,5-3 slot cute little VGA. :)

AMD:
110C Hotspot.


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