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Intel recognizes Chrome and Edge Perf problems on Alder Lake CPUs; provides remedy
Many Alder Lake CPU users have lately reported performance difficulties with Chrome and Edge browsers. Intel now confirms the issue and proposes some remedies.
The issue seems to be caused by a certain model of integrated graphics, the UHD 770 iGPUs. Lag while moving the mouse around the browser and two-second delays in response have been reported.
The problem affects 18 Intel 12th Generation CPU models, including the 12500, 12600, 12700, and 12900. To determine the model of your CPU, go to Settings - System - Information. To validate the GPU model, go to Settings-System-Display-Advanced display, and the information will be shown, all in Windows 11.
Intel recommends that you keep Windows and browsers up to date with updates. Then attempt a fresh install of the Intel graphics drivers. Remember that generic drivers are available on the Intel website, however bespoke drivers are often available on the motherboard manufacturer's website.
To resolve this issue, follow these steps:
- Update the browser to the latest version.
- Update Windows® to the latest version and run any pending updates.
- Try a Clean Installation of Intel® Graphics Drivers in Windows using the latest customized driver offered by the motherboard manufacturer (OEM) or using the Intel® generic drivers available on our Download Center.
- Disable Hardware Acceleration on the browser or switch from an HDD (mechanical Hard Disk Drive) to an SSD (Solid State Drive).
If it doesn't work, Intel recommends turning off hardware acceleration on the browser in question. This is available in Chrome under Settings - System, and in Edge under Settings - System & Performance. If the operating system or browser is installed on a hard drive, moving to an SSD may assist, but it would be a dramatic and perhaps costly move.
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Venix
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Posts: 2572
Joined: 2016-08-01
Senior Member
Posts: 2572
Joined: 2016-08-01
#6031957 Posted on: 07/08/2022 10:44 AM
You might be surprised, but extra display outputs and quick sync are things that can be very useful to people. That said the issue is annoying if indeed lags 2 seconds hopefully they will have a reliable fix soon.
If you use GPU dedicated, please don't buy any CPU Intel without "F" surfix.
You might be surprised, but extra display outputs and quick sync are things that can be very useful to people. That said the issue is annoying if indeed lags 2 seconds hopefully they will have a reliable fix soon.
asturur
Senior Member
Posts: 1249
Joined: 2010-05-12
Senior Member
Posts: 1249
Joined: 2010-05-12
#6031964 Posted on: 07/08/2022 11:37 AM
Disable the hardware acceleration on the browser => your browser dies.
Disable the hardware acceleration on the browser => your browser dies.
Undying
Senior Member
Posts: 19842
Joined: 2008-08-28
Senior Member
Posts: 19842
Joined: 2008-08-28
#6031968 Posted on: 07/08/2022 11:43 AM
Not true it just runs on the cpu.
Disable the hardware acceleration on the browser => your browser dies.
Not true it just runs on the cpu.
Venix
Senior Member
Posts: 2572
Joined: 2016-08-01
Senior Member
Posts: 2572
Joined: 2016-08-01
#6031973 Posted on: 07/08/2022 11:59 AM
No it does not I actually had to disable it twice last decade since it suddenly started giving me bsods .... Both times I enabled it few months after after few browser updates and it was fine again .
Disable the hardware acceleration on the browser => your browser dies.
No it does not I actually had to disable it twice last decade since it suddenly started giving me bsods .... Both times I enabled it few months after after few browser updates and it was fine again .
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If you use GPU dedicated, please don't buy any CPU Intel without "F" surfix.