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HP Enterprise SSD users, please check and update firmware (before a kill-switch kicks in)
This news item is not totally new as a warning was issued back in December, however recently HP updated the SSD list, and the more I think about what is written there, the more my eyebrowses frown.
So here's the thing, back in November/December HP issued a warning towards users of SAS SSDs in the enterprise segment (HPE). A series of their storage units will drop into complete failure after precisely 32,768 hours of usage. So that's 1365 days and thus 3.7 years. It is the SAS gear that often ends up in HP servers btw.
Initially, when we learned about this you think, oh okay, a bug in the firmware, upgrade to newer firmware and you are good to go. However, in the past few weeks the HP customer bulletin was updated, the last entry in late January, as HP added the tag 'important' to the advisory. Also, HPE added this line: "By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors."
It sounds a little far-fetched to be honest, but once you reach 32,768 hours of usage the HPe SSD will be terminated, gone, unusable. There has been some speculation earlier on that it could be an integer overflow bug, as the number 32,768 is the maximum negative integer a 16-bit computer can process (and 32,767 is the maximum positive integer). Or perhaps, did somebody forgot to add a zero? Regardless if the products involve you, you need to check it out asap as some of the products have been available on the market for a couple of years already (literally time is running out in the binary form of a countdown). If it involves you, please do check more here at the HPE’s advisory, also they offer a tool to find out the number of SSD’s powered-on hours.
HP calls this a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, Synergy D3940 Storage Module, HPE ConvergedSystem, D3000/D6000/D6020 Disk Enclosures, MSA Storage, StoreEasy 1000 Storage, StoreVirtual 4335 Hybrid Storage and StoreVirtual 3000 Storage are affected).
NOTE: The following platforms are NOT AFFECTED by this issue: HPE 3PAR StoreServ Storage, D8000 Disk Enclosure, Nimble Storage, Primera Storage, StoreOnce Systems, XP Storage, HPE StoreEasy 5000 Storage, SimpliVity, Cloudline, Moonshot and Edgeline.
The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours).
After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously. Thanks to watcher for this news advisory.
I'll leave you with a list of platforms affected:
HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy D3940 Storage Module, HPE 400GB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO0400JFFCF Solid State Drive, HPE 800GB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO0800JFFCH Solid State Drive, HPE 1.6TB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO1600JFFCK Solid State Drive, HPE 3.2TB 12G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO3200JFFCL Solid State Drive, HPE 480GB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO0480JFDGT Solid State Drive, HPE 960GB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO0960JFDGU Solid State Drive, HPE 3.84TB 12G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO3840JFDHA Solid State Drive, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE ProLiant XL270d Gen9 Server, HPE D6020 Disk Enclosure, HPE StoreVirtual 3000 Storage, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL388 Gen10 Server, HPE ProLiant DL160 Gen10 Server, HPE ProLiant DL180 Gen10 Server, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE 480GB SAS 12G Read Intensive 3yr Wty VO000480JWDAR Solid State Drive, HPE 960GB SAS 12G Read Intensive 3yr Wty VO000960JWDAT Solid State Drive, HPE ProLiant DL385 Gen10 Server, HPE ConvergedSystem 750 3.x for Synergy Foundation Kit Tracking, HPE ConvergedSystem 750 3.x for Synergy and VMware Kit Tracking, HPE Converged Architecture 750 for Synergy Gen10 with Solution Support Tracking, HPE ProLiant DL325 Gen10 Server, HPE 1.92TB SAS 12G Read Intensive 3yr Wty VO001920JWDAU Solid State Drive, HPE 3.84TB SAS 12G Read Intensive 3yr Wty VO003840JWDAV Solid State Drive, HPE 7.68TB SAS 12G Read Intensive 3yr Wty VO007680JWCNK Solid State Drive, HPE 15.3TB SAS 12G Read Intensive 3yr Wty VO015300JWCNL Solid State Drive, HPE ProLiant DL20 Gen10 Server, HPE 960GB SAS 12G Read Intensive VK000960JWSSQ SSD, HPE 1.92TB SAS 12G Read Intensive VK001920JWSSR SSD, HPE 3.84TB SAS 12G Read Intensive VK003840JWSST SSD, HPE 7.68TB SAS 12G Read Intensive VK007680JWSSU SSD, HPE 15.3TB SAS 12G Read Intensive VO015300JWSSV SSD, HPE ProLiant SL230s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL160 Gen8 Server, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE D6000 Disk Enclosure, HPE StoreEasy 1000 Storage, HPE D2220sb Storage Blade, HPE ProLiant SL210t Gen8 Server, HPE StoreVirtual 4335 Hybrid Storage, HPE ProLiant DL580 Gen8 Server, HPE D3000 Disk Enclosures, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ConvergedSystem 700 Virtualization 2.0 VMware Kit, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE Apollo 4500 System, HPE ProLiant XL450 Gen9 Server
DG21
Senior Member
Posts: 120
Joined: 2017-02-27
Senior Member
Posts: 120
Joined: 2017-02-27
#5762960 Posted on: 02/24/2020 11:41 AM
"A series of their storage units will drop into complete failure after precisely 32,768 hours of usage." - Does this smell like planned obsolescence? NOO......
"A series of their storage units will drop into complete failure after precisely 32,768 hours of usage." - Does this smell like planned obsolescence? NOO......
Deleted member 271771
Unregistered
Unregistered
#5762962 Posted on: 02/24/2020 11:47 AM
Yikes. Sounds like a major hassle for IT folk in companies that run hp equipment.
Yikes. Sounds like a major hassle for IT folk in companies that run hp equipment.
HeavyHemi
Senior Member
Posts: 6952
Joined: 2008-10-27
Senior Member
Posts: 6952
Joined: 2008-10-27
#5762963 Posted on: 02/24/2020 11:48 AM
This news item is not totally new as a warning was issued back in December, however recently HP updated the SSD list, and the more I think about what is written there, the more my eyebrowses frown....
HP Enterprise SSD users, please check and update firmware (before a kill-switch kicks in)
I'm not sure why you're finding this confusing. This isn't a kill switch or whatever thing you're confused by. It's simply a bug in the firmware that disables certain models after a precise number of hours of operation. They could not have been more clear:
https://mspoweruser.com/hp-enterprise-ssd-failure/
HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, Synergy D3940 Storage Module, HPE ConvergedSystem, D3000/D6000/D6020 Disk Enclosures, MSA Storage, StoreEasy 1000 Storage, StoreVirtual 4335 Hybrid Storage and StoreVirtual 3000 Storage are affected).
NOTE: The following platforms are NOT AFFECTED by this issue: HPE 3PAR StoreServ Storage, D8000 Disk Enclosure, Nimble Storage, Primera Storage, StoreOnce Systems, XP Storage, HPE StoreEasy 5000 Storage, SimpliVity, Cloudline, Moonshot and Edgeline.
The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.
Here's a working link to the notice
https://support.hpe.com/hpesc/public/docDisplay?docId=emr-na-a00092491en-us
"A series of their storage units will drop into complete failure after precisely 32,768 hours of usage." - Does this smell like planned obsolescence? NOO......
Right... good idea, firmware bug that the maker outs you with because....'rollseyes'.
Yikes. Sounds like a major hassle for IT folk in companies that run hp equipment.
For sure, and you'd hope that HP has proactively notified every single customer that could be affected.
This news item is not totally new as a warning was issued back in December, however recently HP updated the SSD list, and the more I think about what is written there, the more my eyebrowses frown....
HP Enterprise SSD users, please check and update firmware (before a kill-switch kicks in)
I'm not sure why you're finding this confusing. This isn't a kill switch or whatever thing you're confused by. It's simply a bug in the firmware that disables certain models after a precise number of hours of operation. They could not have been more clear:
https://mspoweruser.com/hp-enterprise-ssd-failure/
HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, Synergy D3940 Storage Module, HPE ConvergedSystem, D3000/D6000/D6020 Disk Enclosures, MSA Storage, StoreEasy 1000 Storage, StoreVirtual 4335 Hybrid Storage and StoreVirtual 3000 Storage are affected).
NOTE: The following platforms are NOT AFFECTED by this issue: HPE 3PAR StoreServ Storage, D8000 Disk Enclosure, Nimble Storage, Primera Storage, StoreOnce Systems, XP Storage, HPE StoreEasy 5000 Storage, SimpliVity, Cloudline, Moonshot and Edgeline.
The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.
Here's a working link to the notice
https://support.hpe.com/hpesc/public/docDisplay?docId=emr-na-a00092491en-us
"A series of their storage units will drop into complete failure after precisely 32,768 hours of usage." - Does this smell like planned obsolescence? NOO......
Right... good idea, firmware bug that the maker outs you with because....'rollseyes'.
Yikes. Sounds like a major hassle for IT folk in companies that run hp equipment.
For sure, and you'd hope that HP has proactively notified every single customer that could be affected.
Hilbert Hagedoorn
Don Vito Corleone
Posts: 45876
Joined: 2000-02-22
Don Vito Corleone
Posts: 45876
Joined: 2000-02-22
#5762965 Posted on: 02/24/2020 11:54 AM
The confusing part is simple, why do the SSDs die after 32,768 hours of operation. Of course, power on counts are normal, however, why does the SSD have a mechanism in play that allows the SSD to die after precisely that number of hours used?
HP doesn't explain, the link you include doesn't either.
I'm not sure why you're finding this confusing.
The confusing part is simple, why do the SSDs die after 32,768 hours of operation. Of course, power on counts are normal, however, why does the SSD have a mechanism in play that allows the SSD to die after precisely that number of hours used?
HP doesn't explain, the link you include doesn't either.
Click here to post a comment for this news story on the message forum.
Junior Member
Posts: 8
Joined: 2009-06-12
Many thanks, Hilbert. That's a valuable info, indeed.