If you do not have two-factor authentication enabled on your account, you will see the following message when attempting to claim a free game:
“Two Factor Authentication Required
Claiming this free game requires you to have Two-Factor Authentication setup on your account. Two-Factor Authentication provides an additional level of security to your Epic Games account and will help prevent unauthorized access.”
In order to enable two-factor authentication, please head over to your Epic Games Account settings. Two-factor authentication can be used to help protect your account from unauthorized access by requiring you to enter a security code when you sign in. You can read a full how-to guide on enabling two-factor authentication here.
We understand that this is a minor inconvenience for some, but we want to provide the best possible solutions to protect your Epic account.
Senior Member
Posts: 2562
Joined: 2013-03-10
A few months after registering my Epic account, I'm still waiting for the verification email. I guess I should open a new customer service ticket.