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Corsair recalls a Hydro H100i RGB Platinum SE LCS Batch
If you bought a white edition Corsair H100i RGB Platinum SE LCS your might have a leak. A bad seal of one of the hoses could be the culprit, and involves just 1% of the untis out there.
The leakage would be easy to see, because the coolant is green and the hoses are white. According to the manufacturer , it would be "less than one percent" of the total number of coolers sold. Corsair has started a recall. Users of a Hydro Series H100i RGB Platinum SE water cooler with the specific batch number '1852' can contact Corsair customer service . A replacement unit will be made available to you.
Dear CORSAIR Customers,
As a precautionary measure, CORSAIR regrets to recall a select lot code of the Hydro Series H100i RGB PLATINUM SE (CW-9060041-WW) Liquid CPU cooler. Here’s what this means to you.
1. We discovered that less than 1% of Hydro Series H100i RGB PLATINUM SE coolers sold to date are leaking small amounts of coolant into the hose sleeving. These leaks are easy to spot, as the sleeving is white, and coolant is bright green.
2. While this problem should be immediately visible when the box is opened, it can, in some cases, manifest over time.
3. Only a select lot code of affected units has been sold, lot code 1852. You can identify your cooler’s lot code by referring to its packaging, or the serial number sticker on the cooler’s radiator (see picture below & attached).
4. If your cooler is in lot code 1852, please contact CORSAIR at https://support.corsair.com to arrange for an RMA and replacement of your cooler free of charge. Replacement units will be available from April 2nd 2019.
5. This issue only affects lot code 1852 of the White Hydro Series H100i RGB PLATINUM SE liquid CPU cooler. All other lot codes of the H100i RGB PLATINUM SE and versions of the H100i RGB PLATINUM are unaffected.
We realize that the replacement of a CPU cooler is a potentially disruptive process, but wish to avoid further issues, or serious damage, to any user's system. We sincerely apologize for the inconvenience this will cause to our affected customers, and our customer service team is ready to help make this right.
Many Thanks,
CORSAIR Customer Service Team
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slyphnier
Senior Member
Posts: 813
Joined: 2009-11-30
Senior Member
Posts: 813
Joined: 2009-11-30
#5656291 Posted on: 04/02/2019 03:01 PM
how u know its clogged ? it can be the pump that failing
AIO cooling system is closed and not user-serviceable right ?
the product quality is so-so,but the warranty service is good enough, at least in my area
the RMA process is quick
Leaks aside at least i know now that they still use the same crappy coolant they used in the H110i gt, my H110i gt clogged up with scale after 9 months and i had to descale the block and change the fluid...now use Mayhems X1 clear, had the same coolant in for 2 years without issue.
how u know its clogged ? it can be the pump that failing
AIO cooling system is closed and not user-serviceable right ?
the product quality is so-so,but the warranty service is good enough, at least in my area
the RMA process is quick
patteSatan
Senior Member
Posts: 203
Joined: 2009-05-11
Senior Member
Posts: 203
Joined: 2009-05-11
#5656293 Posted on: 04/02/2019 03:09 PM
They can be dissassembled very easy, had to do the same with another brand, it was totally clogged.
They can be dissassembled very easy, had to do the same with another brand, it was totally clogged.
Stairmand
Senior Member
Posts: 327
Joined: 2007-07-25
Senior Member
Posts: 327
Joined: 2007-07-25
#5656308 Posted on: 04/02/2019 03:36 PM
Not sure if it's a coincidence but the last 2 months i've had a couple of H100x returned after only a couple of days use leaking from the pump. Never had a single return before that.
Not sure if it's a coincidence but the last 2 months i've had a couple of H100x returned after only a couple of days use leaking from the pump. Never had a single return before that.
The Goose
Senior Member
Posts: 2961
Joined: 2008-02-25
Senior Member
Posts: 2961
Joined: 2008-02-25
#5656483 Posted on: 04/03/2019 01:23 AM
how u know its clogged ? it can be the pump that failing
AIO cooling system is closed and not user-serviceable right ?
the product quality is so-so,but the warranty service is good enough, at least in my area
the RMA process is quick
There are 8 screws on the copper cold plate...thats how you gain access to the fluid, and in my case the scale.
how u know its clogged ? it can be the pump that failing
AIO cooling system is closed and not user-serviceable right ?
the product quality is so-so,but the warranty service is good enough, at least in my area
the RMA process is quick
There are 8 screws on the copper cold plate...thats how you gain access to the fluid, and in my case the scale.
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Senior Member
Posts: 2961
Joined: 2008-02-25
Leaks aside at least i know now that they still use the same crappy coolant they used in the H110i gt, my H110i gt clogged up with scale after 9 months and i had to descale the block and change the fluid...now use Mayhems X1 clear, had the same coolant in for 2 years without issue.