Consumer Reports No Longer Recommends Surface due to Bad Reliability

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It is a bit bold, but a report from the American Consumer Reports states they no longer recommend the devices from Microsoft, the Surface series products break faster than competing products.



"Consumer Reports is removing its “recommended” designation from four Microsoft laptops and cannot recommend any other Microsoft laptops or tablets because of poor predicted reliability in comparison with most other brands.

To judge reliability, Consumer Reports surveys its subscribers about the products they own and use. New studies conducted by the Consumer Reports National Research Center estimate that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership.

The decision by Consumer Reports applies to Microsoft devices with detachable keyboards, such as the new Surface Pro released in June and the Surface Book, as well as the company’s Surface Laptops with conventional clamshell designs." 

Microsoft on their end disagrees of course: “Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability,” in an email statement submitted to Consumer Reports.

Consumer Reports No Longer Recommends Surface due to Bad Reliability


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