Asus has issued an in-depth statement in response to mounting criticism from notable tech influencers surrounding voltage, BIOS updates, and warranty coverage issues during and after the Ryzen 7000X3D burnout debacle.
The statement aims to address these concerns and restore the company's reputation. In an email and press release, Asus emphasizes that contrary to previous allegations, its AM5 motherboard warranty not only covers the latest BIOS updates for Ryzen 7000 boards, aimed at resolving voltage-related issues that led to chip or board failures for some users, but also encompasses all AMD EXPO, Intel XMP, and Asus' own DOCP memory presets. The company also assures that all recent BIOS updates comply with AMD's voltage guidelines for Ryzen 7000 processors.
In an effort to rebuild its image after criticism from various prominent websites and YouTube channels, Asus' statement, included below, pledges to exceed standard motherboard warranty coverage. The company also provides contact details and support links for the US, UK, Australia, and the EU to aid those facing challenges.
[Asus Statement]
We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer's warranty. We would also like to confirm the following points:
The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.
Hotline numbers:
- Headquarters (Taiwan) 0800-093-456
- USA: 1-812-282-2787
- UK: 44-1442265548
- Germany: 49-(0) 2102-5789555
- France: 0033-170949400
- Australia: 1300-2787-88
