A manufacturing flaw has been detected in Arctic's Liquid Freezer II series processor coolers. Certain versions manufactured between May 2021 and March 2022 have an insufficiently vulcanized seal, resulting in a chemical interaction with the copper cold plate. This can affect cooling performance and is also known as "potential fluid loss."
WHAT IS THE ISSUE THAT HAS BEEN IDENTIFIED?
In certain units, the gaskets were not sufficiently vulcanized causing a chemical reaction to occur between the copper cold plate and the gasket. This reaction may lead to sulfur residue and copper plate deposits. If this has happened, it can lead to a reduction in cooling performance and potential loss of cooling liquid.
WHEN CAN THE PROBLEM OCCUR?
The chemical reaction and degeneration of the gasket is a slow process and can occur within the 6-year warranty period. Thus, there is no reason to panic. We recommend that all affected coolers are serviced as soon as possible.
ARE CURRENT PRODUCTS IN STORES AFFECTED?
All products that were on the market and in our warehouses have been subjected to additional quality control testing and have been replaced to ensure that no affected products entered the market.
We have since increased quality assurance and quality control testing. We have also marked these products with a “QC Passed” sticker.
HOW IS THE PROBLEM SOLVED?
We know that our customers depend on their cooling solutions. In order to ensure the shortest possible interruption, we have developed an at-home service kit to safely guarantee the 6-year life expectance of the product. With this service kit, our customers can easily replace the gasket and copper plate of their Liquid Freezer II themselves within minutes and without any expertise. Providing this service kit to our customers is a sustainable and environmentally friendly process, which upholds our company's commitment to creating a brighter, cleaner environment while reducing downtime.
HOW DOES THE SERVICE KIT WORK? WHAT IS THE PROCEDURE?
Replacing the gasket and copper cold plate is done in a few simple steps and does not require any expertise. In the video, we show how to exchange the gasket, the copper cold plate, and also provide detailed instructions to ensure the replacement is done easily and effectively. As always, our support team is happy to assist our customers with any questions.
You can easily check if your Liquid Freezer II is affected by using the form below. If your cooler is affected, you will receive your free service kit. The service kit consists of: copper plate, gasket, MX-5 0.8 g, additional coolant, and screws.
Apply for a recall by visiting this page.
Arctic provides free repair kit Liquid Freezer II Coolers On Specific Batch
