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Guru3D Rig of the Month - September 2019
AMD Offers Free ‘Boot Kit’ for Struggling Ryzen 3000 Owners
The launch of Ryzen Generation3 has been positive overall. The processors are hard to get as they are in high demand. Some of you purchased one, installed is on a Series 300 or 400 motherboard but never updated the firmware. Another batch of you would have already sold their old processor.
In such a scenario, in the event that you purchased a Gen 3 CPU + Series 400 motherboard that had not received a firmware update end up into an in insolvable situation, as the PC would never boot. In such a scenario you can contact AMD as they are offering qualifying users the temporary loan of a free ‘boot kit’ to help them get their motherboards updated so that they will work. The kit includes an Athlon 200GE Processor, including thermal solution, for short-term use (“boot kit”) to perform the BIOS update on their motherboard.
This processor loan or boot kit is offered through AMD warranty services and is available for qualified users that a) have made a valid purchase of a 3rd Gen Ryzen Desktop Processor and b) are unable to boot that processor because the user’s current X470/B450 BIOS must be upgraded first.
“Once you have submitted your claim for a processor loan boot kit, AMD will require pictures of your 3rd Gen Ryzen™ Desktop Processor and AMD Socket AM4 400 Series motherboard, which clearly shows the model numbers and unique serial numbers as well as a copy of the purchase invoice(s) to authorize the request. Additionally, a summary or copy of communication with the motherboard manufacturer is requested to indicate why support from the Original Design Manufacturer (ODM) is not suitable.
Once the RMA request is approved, the AMD Athlon 200GE processor will be sent with pre-paid return shipping. The processor is provided as a temporary loan to you for the sole purpose of updating the BIOS and must be returned within 10 business days of receipt. It is not necessary to return the provided thermal solution.”
Yeah, i had to laugh a bit about that last line. Those wishing to receive a free boot kit should go to the AMD online warranty claims page (https://www.amd.com/en/support/kb/warranty-information/rma-form), fill in their full contact and product details (3rd Gen Ryzen Processor OPN number and serial number), and in the Problem Description field enter “Boot kit Required” (without quotes).
AMD Offers Xbox Game Pass for PC With Radeon RX 5700 and/or Ryzen 3000 Series - 07/04/2019 08:29 AM
AMD’s new Xbox Game Pass for PC offer is now available, providing complimentary, three-month access to Xbox Game Pass for PC with the purchase of upcoming AMD Radeon RX 5700 Series graphics ...
AMD Offers Enthusiast Gaming Experience with Radeon RX Vega - 07/31/2017 07:43 AM
AMD today formally launched the Radeon RX Vega family of GPUs. Designed with forward-looking technologies that punch well above their weight, Radeon RX Vega graphics cards mark AMD's return to the en...
AMD Offers Custom Power Plan for Ryzen - 04/07/2017 02:28 PM
Its been a month or so since AMD started rolling out their new Ryzen based CPUs. Ryzen CPUs are great for multi threaded workstation loads but still is in ndeed of some tweaks. AMD has promised to rel...
AMD Offers AMD Embedded Radeon E8950MXM Module - 09/29/2015 03:10 PM
AMD announced multtiple new discrete AMD Embedded Radeon graphics options suitable for multiple form factors. The suite of products is specifically designed to advance the visual and parallel processi...
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AMD today at SIGGRAPH 2014 unveiled new additions to the next generation AMD FirePro professional graphics family -- all designed to provide exceptional application performance for the entry-level wor...
Vananovion
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Posts: 80
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Member
Posts: 80
Joined: 2017-08-31
#5691253 Posted on: 07/15/2019 10:21 AM
That's nice of AMD.
Just a suggestion, if AMD even reads this, make a bios/chipset that provides at least a basic boot up, even if it's downclocked or cores temporarily disabled for new/unknown chips and have a bios notification suggesting a bios update
A lot of boards have a BIOS flashback feature, which allows you to flash the BIOS without the need for CPU. If AMD continues this trend of long lasting platforms, I think more and more board manufacturers will include this feature.
But yea. Having a universal solution is preferable.
That's nice of AMD.
Just a suggestion, if AMD even reads this, make a bios/chipset that provides at least a basic boot up, even if it's downclocked or cores temporarily disabled for new/unknown chips and have a bios notification suggesting a bios update
A lot of boards have a BIOS flashback feature, which allows you to flash the BIOS without the need for CPU. If AMD continues this trend of long lasting platforms, I think more and more board manufacturers will include this feature.
But yea. Having a universal solution is preferable.
Lebon30
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Posts: 36
Joined: 2018-04-02
Member
Posts: 36
Joined: 2018-04-02
#5691256 Posted on: 07/15/2019 10:51 AM
Good guy AMD for those without flashback boards.
Good guy AMD for those without flashback boards.
Backstabak
Senior Member
Posts: 423
Joined: 2015-11-13
Senior Member
Posts: 423
Joined: 2015-11-13
#5691257 Posted on: 07/15/2019 10:58 AM
A lot of shops offer you a service where they will flash the bios to the latest. It costs some petty cash, but it should be hassle free afterwards.
A lot of shops offer you a service where they will flash the bios to the latest. It costs some petty cash, but it should be hassle free afterwards.
jose2016
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Posts: 44
Joined: 2016-12-31
Member
Posts: 44
Joined: 2016-12-31
#5691258 Posted on: 07/15/2019 10:58 AM
AMD is working hard to gain users. He's already beaten me.
AMD is working hard to gain users. He's already beaten me.
RooiKreef
Senior Member
Posts: 365
Joined: 2016-06-08
Senior Member
Posts: 365
Joined: 2016-06-08
#5691262 Posted on: 07/15/2019 11:43 AM
That’s what you call excellent customer support/service. Good job AMD.
That’s what you call excellent customer support/service. Good job AMD.
pirlampas
Junior Member
Posts: 1
Joined: 2019-07-15
Junior Member
Posts: 1
Joined: 2019-07-15
#5691265 Posted on: 07/15/2019 01:03 PM
They ran out of the A6 9500s they sent to upgrade the 300 series boards.
They ran out of the A6 9500s they sent to upgrade the 300 series boards.
schmidtbag
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Posts: 4414
Joined: 2012-11-10
Senior Member
Posts: 4414
Joined: 2012-11-10
#5691282 Posted on: 07/15/2019 03:11 PM
That's a good point, but I wonder if MSI is mostly to blame, since they just dropped support for those CPUs. You should be able to use something like the A6 and perform the update, at which point your PC will basically be in limbo until you shut it down and slot in the new Ryzen. Perhaps AMD doesn't want people freaking out that their PC is rendered unbootable with the A6 after the update, so, they chose the cheapest part that MSI supports: the 200GE.
On the other hand, I feel like that would be all the more reason for AMD to deliberately use the A6, since they know that the people they lend the A6 to can't use it for anything else.
They ran out of the A6 9500s they sent to upgrade the 300 series boards.
That's a good point, but I wonder if MSI is mostly to blame, since they just dropped support for those CPUs. You should be able to use something like the A6 and perform the update, at which point your PC will basically be in limbo until you shut it down and slot in the new Ryzen. Perhaps AMD doesn't want people freaking out that their PC is rendered unbootable with the A6 after the update, so, they chose the cheapest part that MSI supports: the 200GE.
On the other hand, I feel like that would be all the more reason for AMD to deliberately use the A6, since they know that the people they lend the A6 to can't use it for anything else.
Venix
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Joined: 2016-08-01
Senior Member
Posts: 932
Joined: 2016-08-01
#5691308 Posted on: 07/15/2019 04:40 PM
@schimidtbag nope is not gigabyte drop em too for the 3xx chipset at least some a320 board i saw
@schimidtbag nope is not gigabyte drop em too for the 3xx chipset at least some a320 board i saw
WhiteLightning
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Joined: 2007-09-19
Moderator
Posts: 27963
Joined: 2007-09-19
#5691311 Posted on: 07/15/2019 04:51 PM
At first i thought they were gonna send a boot, to kick it out of the window, then i read the article lol
At first i thought they were gonna send a boot, to kick it out of the window, then i read the article lol
Reddoguk
Senior Member
Posts: 1724
Joined: 2010-05-26
Senior Member
Posts: 1724
Joined: 2010-05-26
#5691353 Posted on: 07/15/2019 07:30 PM
I'm ordering a 3600 and a B450 Gigabyte Aorus Elite which looks like an amazing board for only 91 quid.
Hopefully the mobo is 3000 ready as it says Zen2 supported in the specs.
Also looking @ 470X though because for another 10-15 quid i could get a 470 with decent specs.
I'm ordering a 3600 and a B450 Gigabyte Aorus Elite which looks like an amazing board for only 91 quid.
Hopefully the mobo is 3000 ready as it says Zen2 supported in the specs.
Also looking @ 470X though because for another 10-15 quid i could get a 470 with decent specs.
kakiharaFRS
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Posts: 162
Joined: 2015-11-21
Senior Member
Posts: 162
Joined: 2015-11-21
#5691365 Posted on: 07/15/2019 08:29 PM
as an intel owner which for sure would have to change motherboard if I stuck to the brand I can only applaud
as an intel owner which for sure would have to change motherboard if I stuck to the brand I can only applaud
Elder III
Senior Member
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Joined: 2010-05-16
Senior Member
Posts: 3574
Joined: 2010-05-16
#5691376 Posted on: 07/15/2019 09:20 PM
That's a very nice offer from AMD. It makes me want to go buy something out of appreciation..... *starts looking at hardware*.
That's a very nice offer from AMD. It makes me want to go buy something out of appreciation..... *starts looking at hardware*.
MaCk0y
Senior Member
Posts: 517
Joined: 2015-12-30
Senior Member
Posts: 517
Joined: 2015-12-30
#5691380 Posted on: 07/15/2019 09:30 PM
I'm ordering a 3600 and a B450 Gigabyte Aorus Elite which looks like an amazing board for only 91 quid.
Hopefully the mobo is 3000 ready as it says Zen2 supported in the specs.
Also looking @ 470X though because for another 10-15 quid i could get a 470 with decent specs.
Ryzen 3000 is supported since BIOS F40. https://www.gigabyte.com/Motherboard/B450-AORUS-ELITE-rev-10/support#support-cpu. I doubt that the motherboard will come with the updated BIOS since it was released on 16th May.
I'm ordering a 3600 and a B450 Gigabyte Aorus Elite which looks like an amazing board for only 91 quid.
Hopefully the mobo is 3000 ready as it says Zen2 supported in the specs.
Also looking @ 470X though because for another 10-15 quid i could get a 470 with decent specs.
Ryzen 3000 is supported since BIOS F40. https://www.gigabyte.com/Motherboard/B450-AORUS-ELITE-rev-10/support#support-cpu. I doubt that the motherboard will come with the updated BIOS since it was released on 16th May.
Venix
Senior Member
Posts: 932
Joined: 2016-08-01
Senior Member
Posts: 932
Joined: 2016-08-01
#5691383 Posted on: 07/15/2019 09:41 PM
I'm ordering a 3600 and a B450 Gigabyte Aorus Elite which looks like an amazing board for only 91 quid.
Hopefully the mobo is 3000 ready as it says Zen2 supported in the specs.
Also looking @ 470X though because for another 10-15 quid i could get a 470 with decent specs.
gigabytes vrms on this price range are rather anemic the tomahawk from msi seems like a better option if you do not go for absolute max oc ... ((msi lacks offset for the voltage :/ ))
I'm ordering a 3600 and a B450 Gigabyte Aorus Elite which looks like an amazing board for only 91 quid.
Hopefully the mobo is 3000 ready as it says Zen2 supported in the specs.
Also looking @ 470X though because for another 10-15 quid i could get a 470 with decent specs.
gigabytes vrms on this price range are rather anemic the tomahawk from msi seems like a better option if you do not go for absolute max oc ... ((msi lacks offset for the voltage :/ ))
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That's nice of AMD.
Just a suggestion, if AMD even reads this, make a bios/chipset that provides at least a basic boot up, even if it's downclocked or cores temporarily disabled for new/unknown chips and have a bios notification suggesting a bios update