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Guru3D.com » News » AMD is investigating USB problems with 500 series chipsets

AMD is investigating USB problems with 500 series chipsets

by Hilbert Hagedoorn on: 02/22/2021 07:58 AM | source: amd | 74 comment(s)
AMD is investigating USB problems with 500 series chipsets

On Redit,  AMD started collecting user info from  end-users that experience USB issues on the 500 series motherboards. USB issues include intermittent disconnection of USB devices such as keyboards, mice or VR headsets. The company is now actively investigating the cause.

AMD reports on Reddit that the company is aware of the problem and that it is looking for additional data. Over the past weeks various Reddit discussions surfaced in which users report that the connection of multiple USB devices fails periodically. While possible fixes have been published, they don't seem to work for all users. Users can revert their PCIe connections to PCIe 3.0 or disable 'C-States' in the bios. However, several users report that this does not completely solve the problems, although the problem is said to be less common.

The company asks for help on the Reddit community.  AMD now on Reddit has a statement in which they ask you (if you have the issue) to you examine the USB disconnections with the 500 chipsets in an offer so find a solution. Reddit users will be contacted to take a closer look at the respective use-cases. Users are also asked to start an online service request to report problems.

The focus on the chipsets is the 500 series however similarities have been reported on other platforms as well, current observations include that Vermeer and possibly a not fully developed power-saving function occasionally lead to issues with  USB connections. 

AMD mentions it will provide new details as soon as more is known about the problem and its cause. Furthermore, any user experiencing USB problems will be prompted to contact AMD Customer Service.

  







« Kodi 19 codenamed Matrix is released and sees AV1, HDR, tvOS support · AMD is investigating USB problems with 500 series chipsets · Wanna purchase a second hand Geforce RTX 3060 graphics card? Yeah, you already can »

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Kaarme
Senior Member



Posts: 2265
Joined: 2013-03-10

#5889496 Posted on: 02/22/2021 09:48 AM
I actually can't connect any external HDD to my USB 3.0 ports. They will disconnect practically immediately. USB 3.1 (Gen 2) ports work okay, however. USB flash drives have been working ok also in the 3.0 ports, by the looks of it. I might have had some smaller problems with other devices. I always thought it's all due to not reinstalling Win10 after switching from the old Intel based system to this AMD 3700X. I've been meaning to do a clean install but haven't got around to it. Maybe I should, and then report to AMD if the problems persist even after a clean installation.

TheDeeGee
Senior Member



Posts: 6964
Joined: 2010-08-28

#5889498 Posted on: 02/22/2021 09:56 AM
I had this issue as well during my week and a half WHEA experience.

Fixed it by going back to my trusty 4770K.

My future upgrade will be Intel again, sorry AMD very poor experience you gave me.

Neo Cyrus
Senior Member



Posts: 9686
Joined: 2006-02-14

#5889499 Posted on: 02/22/2021 09:57 AM
This may be happening to me, but I don't know if it was just a coincidence a few times, or in the more consistent case with my controller, if it's just my Bluetooth 4 dongle or my Xbox Series X ("Core") controller just has a problem. Those new controllers seem to be notorious for dropout issues, it constantly disconnects from my mobo's BT5/WiFi module (for some reason at a 100% rate in a certain game) which is why I'm using an ancient BT4 dongle. And yes I have it updated to the latest firmware.

But I definitely have experienced some USB connection dropouts.

Edit: Didn't mention the board; Asus TUF X570-Plus (Wi-Fi) which uses a lot of the same parts as the X570 Strix and other Asus boards. So if this is a board problem, it probably affects multiple Asus models.

Stairmand
Senior Member



Posts: 247
Joined: 2007-07-25

#5889503 Posted on: 02/22/2021 10:15 AM
I often get notification on Windows that my Oculus Rift sensor is causing an error, but it still works OK. (Asus X570 Crosshair VIII Formula) I also occasionally get the Windows dink-donk USB unplugged sound but never noticed what it could be. I'm on the latest BIOS. On the type C header it also gives an overvoltage warning if it's plugged in one way round. (the actual header cable)

I put them on my list of things to ignor in life.

mikeysg
Senior Member



Posts: 2639
Joined: 2003-05-13

#5889506 Posted on: 02/22/2021 10:23 AM
So far, I've had no issue with my X570 Aorus Xtreme, both the USB 2.0 ports for my KB + mouse and USB 3.1 G2 ports seem to be working okay....

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