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Guru3D.com » News » AMD is investigating USB problems with 500 series chipsets

AMD is investigating USB problems with 500 series chipsets

by Hilbert Hagedoorn on: 02/22/2021 07:58 AM | source: amd | 74 comment(s)
AMD is investigating USB problems with 500 series chipsets

On Redit,  AMD started collecting user info from  end-users that experience USB issues on the 500 series motherboards. USB issues include intermittent disconnection of USB devices such as keyboards, mice or VR headsets. The company is now actively investigating the cause.

AMD reports on Reddit that the company is aware of the problem and that it is looking for additional data. Over the past weeks various Reddit discussions surfaced in which users report that the connection of multiple USB devices fails periodically. While possible fixes have been published, they don't seem to work for all users. Users can revert their PCIe connections to PCIe 3.0 or disable 'C-States' in the bios. However, several users report that this does not completely solve the problems, although the problem is said to be less common.

The company asks for help on the Reddit community.  AMD now on Reddit has a statement in which they ask you (if you have the issue) to you examine the USB disconnections with the 500 chipsets in an offer so find a solution. Reddit users will be contacted to take a closer look at the respective use-cases. Users are also asked to start an online service request to report problems.

The focus on the chipsets is the 500 series however similarities have been reported on other platforms as well, current observations include that Vermeer and possibly a not fully developed power-saving function occasionally lead to issues with  USB connections. 

AMD mentions it will provide new details as soon as more is known about the problem and its cause. Furthermore, any user experiencing USB problems will be prompted to contact AMD Customer Service.

  







« Kodi 19 codenamed Matrix is released and sees AV1, HDR, tvOS support · AMD is investigating USB problems with 500 series chipsets · Wanna purchase a second hand Geforce RTX 3060 graphics card? Yeah, you already can »

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Undying
Senior Member



Posts: 14885
Joined: 2008-08-28

#5889546 Posted on: 02/22/2021 01:01 PM
There is already a bios update. Im also fine on my gigabyte x570, didnt notice any issues.


Update AMD AGESA ComboV2 1.2.0.0
Improve USB 2.0 compatibility


insp1re2600
Senior Member



Posts: 1496
Joined: 2018-01-03

#5889550 Posted on: 02/22/2021 01:07 PM
There is already a bios update. Im also fine on my gigabyte x570, didnt notice any issues.


Update AMD AGESA ComboV2 1.2.0.0
Improve USB 2.0 compatibility



iv had a few occasionally but you can rectify it by not allowing usb to suspend

Mineria
Senior Member



Posts: 4201
Joined: 2007-05-05

#5889552 Posted on: 02/22/2021 01:14 PM
So far, I've had no issue with my X570 Aorus Xtreme, both the USB 2.0 ports for my KB + mouse and USB 3.1 G2 ports seem to be working okay....

Same on my end, had a few random stability issues while booting with a few BIOS releases, current on I have loaded (F33a) is rock stable with my CPU and RAM.

Rich_Guy
Senior Member



Posts: 12622
Joined: 2003-05-11

#5889558 Posted on: 02/22/2021 01:23 PM
Had no issues with the USBs on my Gigabyte X570 Aorus Pro, ive never updated the BIOS either.

crashburn162
Member



Posts: 66
Joined: 2014-11-06

#5889561 Posted on: 02/22/2021 01:30 PM
I own Msi b550 tomahawk with the latest bios i've wnt through atleast 4 bios version no problem with usb devices so far.

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