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Guru3D.com » News » AMD is investigating USB problems with 500 series chipsets

AMD is investigating USB problems with 500 series chipsets

by Hilbert Hagedoorn on: 02/22/2021 07:58 AM | source: amd | 74 comment(s)
AMD is investigating USB problems with 500 series chipsets

On Redit,  AMD started collecting user info from  end-users that experience USB issues on the 500 series motherboards. USB issues include intermittent disconnection of USB devices such as keyboards, mice or VR headsets. The company is now actively investigating the cause.

AMD reports on Reddit that the company is aware of the problem and that it is looking for additional data. Over the past weeks various Reddit discussions surfaced in which users report that the connection of multiple USB devices fails periodically. While possible fixes have been published, they don't seem to work for all users. Users can revert their PCIe connections to PCIe 3.0 or disable 'C-States' in the bios. However, several users report that this does not completely solve the problems, although the problem is said to be less common.

The company asks for help on the Reddit community.  AMD now on Reddit has a statement in which they ask you (if you have the issue) to you examine the USB disconnections with the 500 chipsets in an offer so find a solution. Reddit users will be contacted to take a closer look at the respective use-cases. Users are also asked to start an online service request to report problems.

The focus on the chipsets is the 500 series however similarities have been reported on other platforms as well, current observations include that Vermeer and possibly a not fully developed power-saving function occasionally lead to issues with  USB connections. 

AMD mentions it will provide new details as soon as more is known about the problem and its cause. Furthermore, any user experiencing USB problems will be prompted to contact AMD Customer Service.

  







« Kodi 19 codenamed Matrix is released and sees AV1, HDR, tvOS support · AMD is investigating USB problems with 500 series chipsets · Wanna purchase a second hand Geforce RTX 3060 graphics card? Yeah, you already can »

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kapu
Senior Member



Posts: 4441
Joined: 2006-12-22

#5889510 Posted on: 02/22/2021 11:25 AM
I had minor problem with my G314 Keyboard , it wasnt reconized by Logitech software , i thought it was logitech bug

Netherwind
Senior Member



Posts: 7647
Joined: 2009-11-13

#5889514 Posted on: 02/22/2021 11:35 AM
My USB 2.0 ports are unusable so I use the other ones. Still, sometimes my Xbox Wireless controller won't connect to the dongle prompting me to disconnect & reconnect the dongle and then pair them together.

The bug I had with USB 2.0 when I connected my speakers was sound skipping. I didn't try other peripherals due to that bug.

KissSh0t
Senior Member



Posts: 8626
Joined: 2011-10-22

#5889521 Posted on: 02/22/2021 11:50 AM
My usb thumb drive died after leaving it plugged in for a few hours..

:<

nizzen
Senior Member



Posts: 1280
Joined: 2005-08-05

#5889533 Posted on: 02/22/2021 12:24 PM
A few more biosupdates on my x570 taichi bord, and it's biosupdate nr 30 from day 1

PrMinisterGR
Senior Member



Posts: 7529
Joined: 2014-09-27

#5889545 Posted on: 02/22/2021 12:59 PM
I don't want to jinx it, but with an X570 Aorus Master rev. 1.2, I am fine here. No WHEA at all, and haven't noticed any USB disconnections at all. But it's obvious this is a big issue AMD needs to fix. I suspect that the IF is really made to run up to 1600MHz (which is the actual rated speed), and their marketing has screwed up again.

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