Microsoft is facing a class action lawsuit for the Xbox 360's chronic breakdown problems, a summary notes. Although the company has already extended warranties to account for the "red ring of death" -- a failure where regular overheating loosens chip connections and usually ruins the system -- a Sacramento County complaint accuses Microsoft of not only manufacturing a known defective product but of deliberately hiding the failure rate, encouraging customers to buy without warning them that their system will likely fail.
The document points to reports that claim Microsoft knew about the inherent flaw as long ago as the November 2005 launch, when the failure rate was potentially more than 50 percent. Studies from the turn of the year would still have the failures as high as 16.5 percent despite refinements to the production method and additional cooling. The failures have been predicted by some to stem from cost-cutting measures that include a reduced number of third-party components and relatively lenient testing.
The suit calls for a refund program that lets dissatisfied owners obtain a refund and would also demand that Microsoft give up profits from the Xbox 360 as punishment.
Microsoft hasn't commented on the lawsuit, which comes just as the company is believed to be quietly shipping revisions of the console with cooler graphics processors that will partially alleviate overheating issues. The issue isn't expected to completely disappear until the launch of a late 2009 update, nicknamed Valhalla, that would generate an all-in-one chip cool enough to prevent any overheating and also shrink the power brick [via macnn].
Microsoft Windows 8 information leaked - 06/29/2010 09:26 AM
New information was leaked about the upcoming Microsoft Windows, possibly named Eight 8. As you can see through the leaked pictures, Microsoft seems to follow their competitor
E3 - Microsoft Kinect Demonstrated - 06/18/2010 08:28 AM
Check out thias little video. Before you go out and spend $150 on the Kinect, I though you might want to know what you are getting into. ...
Microsoft Office 2010 Now Available Worldwide - 06/16/2010 08:55 AM
Microsoft Corp. announced the worldwide availability of Microsoft Office 2010, Microsoft Visio 2010 and Microsoft Project 2010. Consumers can now purchase Office 2010 at more than 35,000 retail stores...
Microsoft May 2010 Security Bulletin Release - 05/12/2010 09:09 AM
Microsoft issued two critical bulletins on Tuesday fixing holes in its e-mail programs and the Visual Basic for Applications programming language implementation built into Office. Bulletin MS10-030 re...